Christine Adel

Reservation salesFull Time

• Job Details:• Processes all room reservations whether booked individually, from Central Reservations offices, Companies and travel agents reservations. • Working towards monthly and annual targets for (Upselling) • Processes cancellations, revisions and information updated of changes, responsible for correct completion of records and reports. • Maintains up to date from availability information and liaise closely with the reservation manager. • Monitor and handle inquiry calls on a timely basis. • Ensure that all comings calls are answered within 3 rings within 3 rings with proper greetings and telephone etiquette. • Organise traces for follow up. • Keep up to date product knowledge of the hotel and competitors • Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. • Review and revising all reservations on the system for the next day. • Training as Groups coordinator

F&B Admin(reservation & information desk )Full Time

• Job Details:• Responsible for handle any inquiries • Responsible for small events related to outlets. • Answer phones and schedule reservations for restaurants • Responsible for all incoming emails (Send and responding toemails