Christina Raafat

Lead, customer center, sales consumerFull Time

• Job Details:Experience Lead, Customer Center, Commercial department Orange - June 2015 till now • Leading, supervising & developing my team members on daily basis. • Train, educate & brief the shop agents on daily basis on the new & existing products, offers & system applications. • Selling new products & services for existing & new customers to ensure their satisfaction. • Accomplish the assigned delegated tasks on time. • Responsible for the Shop condition to meet Orange quality standards. • Supervising & assisting my team members in accomplishing their tasks on daily basis. • Coordinate with different departments to align on achieving customer satisfaction, • Responsible for the daily cash closing & reporting the proper paper work to the finance department. • Participate in enhancing & inventing new ways to motivate my team members to meet their assigned targets. • Meet my assigned KPIs & targets all over the year. Digital Customer Experience Orange - July 2019 till September 2019 (Rotation for 3 months) • Animate activities within the digitalization scope in order to increase the customer engagement and keep him as active user. • Accelerate the customer relation/experience digital transformation B2C/B2B and anticipate the standards of tomorrow's market to be able to capture value once maturity is reached • Develop the needed tools to enhance all the digital channels. • Understand customer needs, motivations & behaviors and translate them into tangible deliverables.