Christel Marie Aguelo

Customer Service Associate / Supervisor

• Job Details:Received inbound calls and emails to provide customer service support to passengers. Handled customer complaints and inquiries, providing appropriate solutions. Took supervisory calls, managed emails, and coached the team. Demonstrated expertise in Outlook, spreadsheet, Teams, Microsoft, and Amadeus. Handled escalation cases.

Rental Agent

• Job Details:Greet customers promptly and professionally. Assist customers in selecting appropriate rental vehicles based on their needs. Provide information on rental terms, conditions, and policies. Address customer inquiries and resolve complaints promptly and professionally. Process vehicle reservations, check-ins, and returns using the company’s systems. Verify customer identification and payment details. Handle payment transactions and issue receipts. Prepare daily reports and updates for management.

Customer Service Assistant / Receptionist

• Job Details:Receive calls and inquiries for booking reservations and manage calendar. Keep sales report updated and conduct marketing plans. Manage reviews and feedback. Maintain a friendly and upbeat demeanor to enhance customer experience. Handle housekeeping to ensure quality and clean accommodation.