Christeen Maurice Hanna

Training Operations Manager at Beacon Holding

Cairo, Egypt

Training Operations ManagerFull Time
Aug 2022 - Present -2 yrs, 11 months
- Job Details:· Responsible for the effective implementation of the annual business plan for the assigned programs. · Responsible for providing excellent service to clients to ensure satisfaction. · Conduct research and stay current on industry trends, competition, and new products. · Periodically visiting classes to ensure customer satisfaction and quality standards. · Communicate with all trainers to book them and create schedules for them. · Evaluate the trainers, performance and categorize them. · Manage logistics and resource arrangements. · Responsible for hotel bookings. · Manage logistics and resource arrangements. · Identifies problems and opportunities such as operational changes or industry developments that training could improve. · Prepare reports using Key Performance Indicators (KPIs) · Create and maintain records of training validation for each learning program.
Senior Learning and DevelopmentFull Time
Jan 2022 - Aug 2022 -7 months
Egypt
- Job Details:· Analyzes and identifies organizational needs and develops strategies to address learning, development, and cultural needs. · Develops, implements, facilitates, and evaluates training methods and programs. · Reviews training feedback to identify areas for continued improvement. · Induct, coach, and mentor new Team Members · Liaising with internal and external providers to design and deliver learning content.

Jan 2018 - Jan 2022 -4 yrs

Jan 2017 - Dec 2017 -11 months

Egypt

Job Details:1. Draw an overall or individualized training and development plan that addresses company’s needs and expectations Monitor, evaluate, and develop training activities or program effectiveness. 2. Monitor, evaluate, and provide guidance to develop training activities and effectiveness. 3. Owns, Monitors & enhance department Processes 4. Resolve any specific problems and tailor training programs as necessary 5. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers or clients’ representatives. 6. Periodical Monitoring and evaluation for training programs’ effectiveness and success

Training team leaderFull Time
Jul 2015 - Jan 2017 -1 yr, 6 months
Egypt , Cairo
- Job Details:1. Obtain, organize, or develop training manuals, guides, or course materials 2. Provide regular coaching to the trainers in order to enhance their skills 3. Conduct post training analysis and evaluation. 4. Plan, develop and conduct frequent Skills Verification programs to existing training staff to measure their knowledge 5. Resolving Conflicts and Negotiating with others, handling complaints 6. Design, develop and cascade or delegate training programs 7. Select appropriate training methods or activities
TrainerFull Time
Oct 2012 - Jul 2015 -2 yrs, 9 months
Egypt , Cairo

Bachelor's Degree in Mass communication
Cairo University (CU)
Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
hafez ibrahim
Jan 2005