Christeen Maher Fanous

Case Management SupervisorFull Time

• Job Details:Launching newly established Case management role at Customer Care department Training new candidates for Case Management job Case management role is handling clients queries that are categorised as a case; for needing more investigation / negotiation with the insurance company. Updating the client with the case progress. Ensuring smooth flow of the case among the involved parties. Validating the final outcome. Delivering the final outcome to the client with the needed clarification(s)

Medical Services SupervisorFull Time

• Job Details:*Supervising medical claims assessors team *Ensure adequate atmosphere for team members’ coordination *Applying new team objectives for upgrading the level of service provided to the clients *Maintain proper/adequate recording, reporting and filing system

Medical Services Senior AdvisorFull Time

• Job Details:In addition to the activities done as Medical Services Advisor & Medical Services Coordinator: Technical Training of new colleagues joining the team. Reviewing the training progress of the new colleagues Act as first escalation level, for members' with requests that weren't resolved.