Chitradevi Pannerselvam

Software Engineer – Associate

• Job Details:Engineered and maintained the ETPS2 application across desktop and web platforms using C# ASP.NET Core following best practices and industry-standard design patterns. Integrated Power Automate workflows and REST APIs to support global technical services operations and ensure rapid incident resolution and seamless application performance. Delivered forms, dashboards, and task management apps via Microsoft Power Platform. Provided end-to-end application support including incident fixes, service requests, and problem management (RCA analysis). Diagnosed, prioritized, and resolved technical issues while maintaining high service standards through phone and email communication. Monitored and logged all help desk interactions using internal ticketing systems; documented solutions and contributed to the IT knowledge base. Escalated unresolved technical issues to relevant internal teams and ensured timely follow-up and resolution. Recommended improvements based on recurring issues, including updates to user guides, system functionalities, and internal training materials. Participated in training sessions to stay up to date on system enhancements, help desk procedures, and user experience strategies. Developed weekly reports detailing support activity metrics, issue trends, and user feedback. Participated in enhancement change requests, analyzing business requirements and transforming them into technical solutions.