Cherry Adel Takla

Executive Assistant to the Strategic Partnerships DirectorFull Time

• Job Details:•Coordinate the Director's calendar, organize over 50+ meetings, appointments, and travel plans monthly, ensure zero scheduling conflicts and increase overall productivity by 20%. •Act as the point of contact among executives, employees, clients, and other external partners on behalf of the Director. •Coordinate and filters incoming communications for the Director, handle over 500 weekly contacts and ensuring top-priority issues are addressed immediately, thereby increasing operational efficiency by 30%. •Daily follow up on action items from meetings and ensure timely completion. •Prepare and edits correspondence, presentations, and other documents on behalf of the Director. •Conduct research and gather information to support the Director in decision-making and project management. •Create a comprehensive indexing system for 10,000+ files, streamlining document retrieval processes and reducing administrative workload by 30% monthly. •Manage and handle confidential information with discretion and professionalism. •Assist with special projects and initiatives as assigned by the Director.

Team Leader for Pre-litigation legal TeamFull Time

• Job Details:•Managed a team of 5 agents, including daily supervision and performance tracking. •Conducted pre-claim investigation, legal research, and initial case assessments. •Liaised with different departments to get the needed documents to solve the case. •Assisted with case settlements and needed reports. •Organized exhibits, documents, evidence, briefs, and appendices.

Customer Care Team Leader & Administrative AssistantFull Time

• Job Details:•Managed a team of 10 agents, including daily supervision and performance tracking. •Provided support to less experienced team members, setting strategy, and monitoring progress towards goals. •Authorized to approve special adjustments or exceptions for a customer. •Provided continual guidance to team members to ensure timely and optimal handling of all customer inquiries, thus ensuring customer satisfaction. •Gave detailed feedback on the performance of team members to the management for staff evaluation and reward purposes. •Obtained quotes from vendors and suppliers and compared costs for goods and services to maximize cost- effectiveness. •Planned work schedules and annual leave for individuals and teams. •Wrote and distributed email, correspondence memos, letters, faxes, and forms. •Scheduled meetings and compile meeting minutes. •Prepared reports, presentations, and any required research.