CE

Cherrie Atef Elias

Receptionist Cum Secretary

Dubai, United Arab Emirates

Work Experience

  • Receptionist Cum SecretaryFull Time

    Ritchie Bros Auctioneers

    Sep 2020 - May 2023 -2 yrs, 8 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Registration for new buyers for auctions.  Issuing Proforma invoice requested from bidders to transfer bidding deposits.  Reception duties, assisting visitors, maintaining office areas and filing process tidy.  Handle hotels bookings, ordering stationary with pantry supplies.  Apply personal gate passes to enter Jafza.  Maintaining contact sheet file.  Responding to all company calls, whatsapp messages and general requests on company`s email.  Responsible to contact photocopies maintenance or any other suppliers when items are not operating.  Preparing Consignors or Sellers files.  Ensuring all PO such as restaurant and auction related costs are paid.  Distributing cheques and calling customers as reminders.  Sending buyers authorization.  Issue NOC letters to transfer the ownership of the vehicles to Ritchie Bros Auctioneers name.  Issue Certificate of origin from Chamber of Commerce.  Issuing Sales letters for the buyers to be able to register the purchased lots in RTA or Abu Dhabi police.  Preparing Buyers files.
  • Travel ConsultantFull Time

    Asrar Travel

    Mar 2020 - May 2020 -2 months

    • Senior Ticketing AgentFull Time

      Memphis Tours

      Aug 2018 - Feb 2020 -1 yr, 6 months

      Egypt , Giza

      • Job Details:Issuing, changing and refunding tickets. Arranging reservations and routing for passengers. Dealing with customer queries and complaints, either face to face or via phone and social media. Booking insurance using Allianz website. Book domestic and international reservations for air travel using multiple booking systems to secure holidays (Sabre Red), Travelport Galileo and Amadeus. Deal with planning schedules for customers and help them reach their destination via the best route and at the lowest cost. Handle enquiries about schedules, travel times, connections and layovers. Researching travel options & presenting the best deals in terms of requirements. Ensure all bookings & reservations are processed accurately. Stay educated on different airlines rules and regulations. Offering alternatives in case of schedule change.
    • Executive Legal Assistant, Clients Accounts Representative, Office ManagerFull Time

      International Private Law Firm Office

      Feb 2016 - Jul 2018 -2 yrs, 5 months

      Egypt , Cairo

      • Job Details:Devising and maintaining office systems, including data management and filing. Arranging travel and accommodation for the manager. Screening phone calls, enquiries and requests and handling them when appropriate. Meeting and greeting visitors at all levels of seniority. Organizing and maintaining diaries and making appointments. Dealing with incoming emails, faxes and post, often corresponding on behalf of the manager. Organizing and attending meetings and ensuring the manager is well prepared for meetings. Acting as point of contact between the office and the clients in Dubai, UK, US and Spain either via phone or emails. Liaising with clients, suppliers and other staff. Revising and auditing my colleague’s reports before being presented to the Manager. Taking on some of the manager`s responsibilities and working more closely with management. Performing phone interviews with the recommended candidates and scheduling job interviews to the candidates who passed the phone interview and assisting in interview process. Deputizing for the manager, making decisions and delegating work to others in the manager`s absence. Direct clients to the appropriate staff member. Respond to public inquiries. Provide word-processing and secretarial support. Translate documents (Arabic - English / English - Arabic). Taking dictation and minutes; carrying out background research and presenting findings. Producing documents, briefing papers, reports and presentations. Publications; maintaining personal networks; participating in professional organizations. Reviewing and sending daily Official Gazette and publications from the Presidency and all the Egyptian Ministries (Al-Waqae – Al-Amiria) to all lawyers.
    • Education

      • Bachelor's Degree in Italian language and litterature

        Ain Shams University (ASU)

        Jan 2008 - Jan 2011 - 3 yr

      • High School - Thanaweya Amma

        Saint Joseph Language School

        Jan 2007 

      Skills

      • Customer Service
      • Sabre
      • Communication
      • Ticketing
      • Word
      • Executive Secretary
      • Administration works
      • excel
      • Amadeus

      Languages

      • English

        Fluent
      • Arabic

        Fluent
      • Italian

        Advanced
      • French

        Beginner

      Training & Certifications

      • How to transfer inquiry into sales

        British Council·2014
      • Excel

        YAT·2014
      • Understanding Equality, Diversity and Inclusion

        British Council·2014
      • Transferring inquiries into sales

        British Council·2014
      • Communication skills

        Dale Carnegie ·2014
      • Sales, Leadership, Interpersonal Skills, Communication skills, Customer Service

        British Council (Dale Carnegie)·2014
      • TICO (Travel Industry Council of Ontario)

        Council of Ontario Canada ·2011
      • English course

        Berlitz ·2011
      • English Course (Language for Life – English for Business) 3 levels

        Berlitz·2011
      • English language, soft skills, culture, presentation and data skills

        IBM`s Edu-Egypt BPO·2011
      • English Course (Language for Life – English for Business) 3 levels

        Berlitz·2010
      • English language, soft skills, culture, presentation and data skills

        IBM`s Edu-Egypt BPO·2010
      • ICDL ( ICDL International Computer Driving License )

        Oxford center, Cairo·2010
      • Italian Course.

        Salesian Don Bosco Institute·2009
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