CE
Cherrie Atef Elias
Receptionist Cum Secretary
Dubai, United Arab EmiratesWork Experience
Receptionist Cum SecretaryFull Time
Ritchie Bros Auctioneers
Sep 2020 - May 2023 -2 yrs, 8 months
United Arab Emirates , Abu Dhabi
- Job Details:Registration for new buyers for auctions. Issuing Proforma invoice requested from bidders to transfer bidding deposits. Reception duties, assisting visitors, maintaining office areas and filing process tidy. Handle hotels bookings, ordering stationary with pantry supplies. Apply personal gate passes to enter Jafza. Maintaining contact sheet file. Responding to all company calls, whatsapp messages and general requests on company`s email. Responsible to contact photocopies maintenance or any other suppliers when items are not operating. Preparing Consignors or Sellers files. Ensuring all PO such as restaurant and auction related costs are paid. Distributing cheques and calling customers as reminders. Sending buyers authorization. Issue NOC letters to transfer the ownership of the vehicles to Ritchie Bros Auctioneers name. Issue Certificate of origin from Chamber of Commerce. Issuing Sales letters for the buyers to be able to register the purchased lots in RTA or Abu Dhabi police. Preparing Buyers files.
Senior Ticketing AgentFull Time
- Job Details:Issuing, changing and refunding tickets. Arranging reservations and routing for passengers. Dealing with customer queries and complaints, either face to face or via phone and social media. Booking insurance using Allianz website. Book domestic and international reservations for air travel using multiple booking systems to secure holidays (Sabre Red), Travelport Galileo and Amadeus. Deal with planning schedules for customers and help them reach their destination via the best route and at the lowest cost. Handle enquiries about schedules, travel times, connections and layovers. Researching travel options & presenting the best deals in terms of requirements. Ensure all bookings & reservations are processed accurately. Stay educated on different airlines rules and regulations. Offering alternatives in case of schedule change.
Executive Legal Assistant, Clients Accounts Representative, Office ManagerFull Time
International Private Law Firm Office
Feb 2016 - Jul 2018 -2 yrs, 5 months
Egypt , Cairo
- Job Details:Devising and maintaining office systems, including data management and filing. Arranging travel and accommodation for the manager. Screening phone calls, enquiries and requests and handling them when appropriate. Meeting and greeting visitors at all levels of seniority. Organizing and maintaining diaries and making appointments. Dealing with incoming emails, faxes and post, often corresponding on behalf of the manager. Organizing and attending meetings and ensuring the manager is well prepared for meetings. Acting as point of contact between the office and the clients in Dubai, UK, US and Spain either via phone or emails. Liaising with clients, suppliers and other staff. Revising and auditing my colleague’s reports before being presented to the Manager. Taking on some of the manager`s responsibilities and working more closely with management. Performing phone interviews with the recommended candidates and scheduling job interviews to the candidates who passed the phone interview and assisting in interview process. Deputizing for the manager, making decisions and delegating work to others in the manager`s absence. Direct clients to the appropriate staff member. Respond to public inquiries. Provide word-processing and secretarial support. Translate documents (Arabic - English / English - Arabic). Taking dictation and minutes; carrying out background research and presenting findings. Producing documents, briefing papers, reports and presentations. Publications; maintaining personal networks; participating in professional organizations. Reviewing and sending daily Official Gazette and publications from the Presidency and all the Egyptian Ministries (Al-Waqae – Al-Amiria) to all lawyers.
Education
Bachelor's Degree in Italian language and litterature
Ain Shams University (ASU)Jan 2008 - Jan 2011 - 3 yr
High School - Thanaweya Amma
Saint Joseph Language SchoolJan 2007
Skills
Languages
English
FluentArabic
FluentItalian
AdvancedFrench
Beginner
Training & Certifications
How to transfer inquiry into sales
British Council·2014Excel
YAT·2014Understanding Equality, Diversity and Inclusion
British Council·2014Transferring inquiries into sales
British Council·2014Communication skills
Dale Carnegie ·2014Sales, Leadership, Interpersonal Skills, Communication skills, Customer Service
British Council (Dale Carnegie)·2014TICO (Travel Industry Council of Ontario)
Council of Ontario Canada ·2011English course
Berlitz ·2011English Course (Language for Life – English for Business) 3 levels
Berlitz·2011English language, soft skills, culture, presentation and data skills
IBM`s Edu-Egypt BPO·2011English Course (Language for Life – English for Business) 3 levels
Berlitz·2010English language, soft skills, culture, presentation and data skills
IBM`s Edu-Egypt BPO·2010ICDL ( ICDL International Computer Driving License )
Oxford center, Cairo·2010Italian Course.
Salesian Don Bosco Institute·2009