Chava Vishnu

Customer Support Analyst

• Job Details:Acted as the first point of contact for Telstra customers, providing support via phone, email and chat. Diagnosed and resolved technical and non-technical customer issues related to Telstra services. Logged, tracked, and escalated incidents using internal ticketing tools. Ensured timely resolution of customer issues in alignment with service level agreements. Provided basic troubleshooting for internet connectivity, modem/router issues, network porting and mobile device configuration. Prepared reports on support trends, issue types, and feedback for continuous improvement initiatives. Worked collaboratively in a fast-paced team environment to meet daily targets and customer satisfaction.