Charlie Chen

Senior Consultant at NXN

Dubai, United Arab Emirates

MUFG

Apr 2021 - May 2025 -4 yrs, 1 month

Australia , Sydney

NXN

Oct 2019 - Present -5 yrs, 9 months

Integrated Research Ltd.

Feb 2019 - Aug 2019 -6 months

Australia , Sydney

Job Details:• Develop Digital Transformation strategy, policies to provide the senior leadership team with the big picture and work with business units to ensure adequate resources are available to complete the tasks required of a digital transformation program. • Perform internal reviews and audit of current systems and policies and staff to assess capability and fit. • Manage program level risks/issues making sure they are identified, evaluated and mitigation strategies developed implemented. • Providing senior management with the updated market information, and enlisting the potential threats and opportunities concerning the existing business model and processes/procedures • Quantifying performances and deciding the accountability of each individual concerning the performance goals. • Carrying out research, running focus group workshops and data collection to understand the organization business processes then identifying issues and forming hypotheses and solutions and presenting findings and recommendations to the senior leadership team • Create and maintain digital transformation project management documentation including project plans, action logs, risk/issue registers, and change control • Ensure regular, timely and accurate communications to all key stakeholders • Maintain and foster internal and external project management relationships. • Lead technical deployments through the full implementation life cycle

OCS Australia & New Zealand

Jan 2017 - Dec 2018 -1 yr, 11 months

Job Details:• Develop an organization's digital transformation strategy and identify opportunities that will drive profitability and improve overall business processes. • Develop and deliver digital transformation workshops for senior stakeholders across Australia • Strategically and successfully transformed core business processes to the digital platform which provides cost-effective tools for the operational management team to address operational bottlenecks and improve service efficiency across the country as well as dramatically improve customers’ satisfaction. • Completed Australia and New Zealand ICT infrastructure Hybrid cloud consolidation design and implementation project. It provides a state of art digital platform and significant cost saving ($450,000/year) for the organization. • Analyze and interpret qualitative and quantitative information, prepare reports, provide advice and insights to C level management. • Identify key challenges and opportunities, engage with cross-functional stakeholders to transform business processes into the digital environment. • Collect quantitative data, analyze and present the business intelligent report to senior executives. • Leverage quantified data to measure mid-management performances and identify the accountability of each individual for performance goals. • Develop digital transformation training materials and conduct digital transformation workshops for multiple levels of stakeholders across Australia.