Charles Moss

Aftersales Manager

• Job Details:Conducting product and technical training, both internally and for external partners. Coordinating complex repairs in liaison with the manufacturers' technical teams. Managing parts inventory. Generating cooperation agreements for aftersales partners. Relaying product technical concerns to the brand manufacturer. Conducting vehicle accident reporting and repairs in liaison with insurance companies.

Workshop Manager

• Job Details:Setting standard operating procedures to streamline operations and ensure compliance. Taking overall charge of workshop operations to ensure that vehicle services and repairs are attended to promptly. Managing parts inventory to ensure parts availability at all times and facilitating restocking. Maintaining a link with other support departments to ensure smooth communication flow. Coordinating vehicle rescue during breakdowns. Mentoring reportees for succession planning. Maintaining team discipline. Ensuring timely submission of workshop reports. Coordinating the tire section and tire replenishment.

Service Manager

• Job Details:Manage workshop operations for increased profitability. Ensure team discipline and cohesion. Manage customer complaints and ensure prompt resolution as per guidelines. Grow customer base through quality and minimize repeat work. Ensure timely workshop reporting. Motivate team for enhanced performance. Submission of raw budget data on standard template.