Chantal Medhat Mounir

Customer Service SupervisorFull Time

• Job Details:Lead a team of 15 technical support specialists, overseeing daily operations and strategic initiatives. Manage and monitor team performance to ensure high productivity and efficiency. Develop strategies to enhance team workflow and improve service delivery metrics.

Technical Customer Support – Tier 2

• Job Details:Promoted to tier 2 support, reflecting advanced problem-solving skills and deep product knowledge. Granted enhanced access to customer profiles, enabling more direct and effective resolution of complex issues. Authorized to collaborate directly with the in-house meta team for cases requiring high-level decisions, ensuring compliance and customer satisfaction. Served as the primary contact for tier 1 customer support, offering guidance to ensure quick and effective resolution of critical issues.

Technical Customer Support – Tier 1

• Job Details:Handling customer issues related to meta VR glasses – especially French & English customers. Providing technical support through live chats and emails.