Catherine Roushdy Boulos

Senior Customer Services Consultant and Floor WalkerFull Time

• Job Details:Quickly promoted to Floor walker at Careem NOW (Online platform for food delivery), supporting 80 agents per shift. -Awarded Certificate of Appreciation for being 2019 top performer. -Commended by management for efficiency and positive attitude. Received quarterly bonus in 100% of quarters for high satisfaction scores. -Used coaching skills to meet the team monthly target of quality scores, customer satisfaction survey and average handling time. -Maintained 120% of the emails productivity target per day at Digital River (Global E-commerce service reseller). -Took around 100 calls per day at Du (Telecommunication in UAE), with a 20% above average rate. -Handled 5 chats professionally at the same time, providing full accurate information and documenting the customers' concerns as well. -Received around 3 thanks letter from customer on daily basis, for providing excellent customer experience.

Administrative Assistant and AccountantFull Time

• Job Details:Organize and schedule appointments. -Plan meetings and take detailed minutes. -Develop and maintain a filing system. -Office management- opening and closing office and managing supplies. -Collect the school fees and record the daily transactions.