Catherine Aragon

General Virtual Assistant

• Job Details:Managed all aspects of client interaction, from onboarding to offboarding, including setting up accounts, sending welcome communications, and scheduling meetings. Maintained meticulous client records, ensuring accuracy and up-to-date information. Managed end-to-end email marketing campaigns, including copywriting, email scheduling, development of opt-in pages, and creation of automated email sequences. Effectively managed the support email inbox, promptly addressing customer inquiries and providing timely responses to ensure exceptional customer service. Monitored and managed social media accounts and Facebook groups to maintain consistent engagement and enhance brand visibility. Created visually appealing graphics for various purposes, such as workbooks, and social media posts, and other marketing materials. Engaged with potential clients across multiple communication platforms, including phone calls, emails, and online messaging, to foster relationships and cultivate new business opportunities. Collaborated closely with the sales team to generate high-quality leads, enhancing sales opportunities and driving revenue growth.

Cold Caller and Social Media Manager

• Job Details:Called leads and set appointments for potential sales using scripts and call lists provided by the company. Tasks included social media management, content creation, scheduling posts, responding to comments and messages.

Customer Experience Analyst

• Job Details:Responsible for auditing calls and cases handled by the company’s helpdesk. Provided training and guidance to team members on quality control procedures and best practices in providing excellent customer experience. Collaborated with other counterparts in other company sites (North America and Europe) to help with strategies to improve sales and customer experience. Created trend analyses and business presentations for reviewing operating practices; facilitated executive decision making; implemented changes on SOPs where necessary. Assessed teams’ performances and provided coaching to improve their performance.