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Caroline Gendy

TA, MScEng , ( TOT) Trainer, (PMP) , Aftersales service manager

Suez, Egypt

Work Experience

  • Marine After Sales ManagerFull Time

    Peak Marine

    Jan 2023 - Apr 2024 -1 yr, 3 months

    Egypt

      • American University In Cairo

      • Teaching AssistantPart Time

        Sep 2022 - Present -2 yrs, 10 months

        • Fleet Maintenance SupervisorFull Time

          Feb 2022 - Dec 2022 -10 months

          Egypt , Cairo

        • Project ManagerFull Time

          Confidential..

          Dec 2020 - Jan 2022 -1 yr, 1 month

          Egypt , Suez

          • Trainer ( Acting as Training Manager)Full Time

            Kasrawy Group

            Aug 2019 - Nov 2020 -1 yr, 3 months

            Egypt , Cairo

            • Job Details:Manage the training department Make training plan design the training material facilitate the courses evaluate the trainee

            • Education

            • Master of Science in Mechanical Engineering in Automotive engineering

              Ain Shams University (ASU)

              Jan 2013 - Jan 2018 - 5 yr

            • Bachelor's Degree in Engineering

              Ain Shams University (ASU)

              Jan 2006 - Jan 2012 - 6 yr

            • High School - Thanaweya Amma

              Suez Canal University (SCU)

              Jan 2006 

            Achievements

            Experienced Engineer with a demonstrated history of working in the automotive industry and proven achievements records. Managed a project to reduce error in warranty claim from 13.25% to 1.25% in 6 months. Skilled in Operations Management. Strong quality assurance professional graduated from Faculty of Engineering - Ain Shams university. studied a certified courses like " PMP, Customer satisfaction and loyalty, Environmental management and energy efficiency, Loyalty Building Plan, Improving thanks to customer, etc."

            Skills

            • Mechanical Engineering
            • Automotive Maintenance
            • Training
            • Warranty
            • operation mangement
            • Business Planning
            • Presentations
            • Soft Skills
            • Microsoft Office
            • Entrepreneurship
            View More

            Languages

            • Arabic

              Advanced

            • English

              Advanced

            Training & Certifications

            • MATLAB Certified

              2024

            • Total Quality Management & Lean Six Sigma Green Belt

              Brooklyn Business School·2022

            • Coursera Administrator Training

              Coursera·2021

            • Business Foundation Coorses

              Quantic·2021

            • Training of the trainer

              2017

            • Quality and key performance indicators in service

              VW·2017

            • Roles and Tasks in the Service Core Process

              VTO·2017

            • Quality and key performance indicators in service

              VTO·2017

            • Online CSS

              SEAT·2017

            • Environmental management and energy efficiency

              SEAT·2017

            • CSS Online - Action Plan

              SEAT·2016

            • Quality in aftersales

              SEAT·2016

            • Improving thanks to customer

              SEAT·2016

            • Customer satisfaction and loyalty

              SEAT·2016

            • The Service Cycle

              SEAT·2016

            • Loyalty Building Plan

              SEAT·2016

            • Technical solutions for repeat faults course

              SEAT·2016

            • New Technical Developments November 2015

              SEAT·2016

            • WARRANTY MANAGEMENT

              SEAT·2016

            • Project management professional

              2016

            • Volkswagen basic qualification

              EATc·2015
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