Caroline Fadel Courdi

Insurance brokerFreelance / Project

Senior Secretary to Commercial Manager North AfricaFull Time

• Job Details:-Manage diaries and taking appointments. -Booking rooms and travel arrangements. -Answering telephone and taking messages. -Organizing and storing paperwork, documents and computer-based information. -Following up on the reports. -Handling the emails.

Guest Relations OfficerFull Time

• Job Details:- Handle and resolve guests’ requests and complaints. - Answer phone calls, take messages and redirect when necessary. - Order supplies and monitor inventory. - Handle and reply to emails. - Prepare and monitor regular and tailor-made reports. - Supervise the Executive lounge operation and make sure it is running smoothly. - Log the day’s activities in the Logbook. - Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. - Make tickets, hotels and restaurants reservations for the guests. - Check in, check out and receive payment. - Responsible for the IHG Loyalty program. - Organize the G.M.’s cocktail receptions, invite guests and follow up on RSVPs. -Review the arrivals list, assist in preparing and distributing the welcome amenities.