Caroline Samir

Customer Support Representative Contact CenterFull Time

• Job Details:•Handled complex customer inquiries related to account management, transaction queries, and financial products, ensuring high levels of customer satisfaction and retention. •Processed payments, transfers, and account updates. •Collaborated with risk management, fraud detection, and banking operations to resolve customer issues seamlessly. •Provided guidance on money transfer services, explaining fees, timelines. •Monitored and reported on transaction issues, escalating complex cases to senior management. •Supported digital banking adoption, assisting clients with online tools and account setup. •Consistently exceeded performance metrics in call response time, customer satisfaction ratings, and transfer accuracy.

Insurance Sales AdvisorFull Time

• Job Details:• Sought out new clients and developing clientele by networking to find new customers and generated lists of prospective clients. • Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals. • Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans. • Extend the customers with after sale services such as inquiries calls , make sure about their satisfaction . • Successfully handled customer service, underwriting follow up, premium payments, new applications, and daily deposits. • Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates. • Consistently meet and exceed monthly target while maintaining an client and company satisfaction.