Caroline Wagdy Mansour

Senior HR SpecialistFull Time

• Job Details:• Being an HR business partner for accounts (departments and subsidiaries companies), • Handles all the HR functions (Recruitment, L&D, OD, Benefits, HR Communications, and Performance Management) related to the assigned accounts in coordination with the function owners to foster a healthy workplace by ensuring our HR procedures run smoothly at all times and work closely with managers and employees. • Being a part of center of excellence team for different HR functions:- - Talent acquisition and Employment branding: - Manages all related activities for recruitment; workforce plans (yearly and quarterly) and all employment branding (internally and externally like employment fairs and career page). - Learning and Development:- Manages and coordinate training activities starting from TNA cycle. - Early Talents programs: - starting form preparation to execution and closing the project. (CSR). - Performance Management Function: - work on mid-year and yearly performance appraisal cycles, performance management process across the company in coordination with HRIS unit and others HR Business Partners as well as assist in IDPs for corrective intervention on performance below / performance gaps. • Implements the recruitment and selection process in order to achieve the Manpower Plan and additional requests to insure placing right person in the right place within recruitment timeframe. • Expands the recruitment sources by dealing with different recruitment channels e.g. recruitment’s websites, universities. • Works with department managers to develop job descriptions and announcements, post advertisements using different recruitment sources. • Provides guidance and input on unit restructures, workforce planning and succession planning to maximize the benefit from the units recourses. • Supports & provides compensation and benefits unit with market salaries for different positions to ensure that the company structure is aligned with the market. • Manages exit interview processes for my accounts and recommend appropriate action.

Senior Recruitment SpecialistFull Time

• Job Details:• Recruiting (Screening and selection) for different accounts and positions and create and post job adds. • Headhunt the needed and qualified candidates. • Conduct interviews with applicants and short-listed candidates with different seniority levels • Handling HR activities to external clients that include :-  Attendance analysis each month.  Resolve employee disciplinary matters and grievances; remain current, and serve as a resource for advising staff on laws, regulations, policies and procedures for human resources.  Administer new hire orientation programs.  Set PMS and ensure employee evaluations are conducted in an efficient, fair, and timely manner.  Participate in Personnel activities.  Prepare final settlement for resigned employees.

Senior Service Desk OfficerFull Time

• Job Details:• Provide admin work to the Service Desk Manager such as preparing department, reports and prepare presentations, file and organize documents, and take minutes of meetings. • Prepare correspondence, forms and reports, arrange meetings, process confidential reports and documents and hard copy, track deadlines, and take down minutes as needed. • Prepare and analyze internal and external quality reports for management staff review. • Evaluate approaches by rating effectiveness of service desk representatives; providing quality ratings; identifying training needs and coaching them with the feedback. • Create offers and work orders for the current and the new clients on the System. • Handle customer's requests and complaints through Email or over the phone and forward it to the responsible department. • Collaborate with other departments for special projects. • Collaborate with the procurement department regarding the clients delayed requests. • Provide assistance to the Finance department in order to finalize some offers and bills. • Sort and distribute incoming mails and dispatch outgoing mails. • Follow up with clients regarding their complaints. • Perform monitors of Service Desk agent calls and emails. • Participate in design of call monitoring formats and script, quality standards.