Carolin Kassar

Customer Service Representative/ Bilingual *English/Spanish*Full Time

Housekeeping Supervisor

• Job Details:May 2020 - December 2020 (8 months) Page 1 of 4 , ⦁ Supervise housekeeping personnel to maximize quality of service and , performance , ⦁ Assign guest rooms and common areas to housekeeping staff , ⦁ Attend and translate (english/spanish) staff meetings , ⦁ Conduct staff meetings in absence of the housekeeping manager , ⦁ Conduct training to explain policies, work procedures, and hotel standards , ⦁ Inventory stock to ensure adequate supplies , ⦁ Examine rooms to determine needs for furniture/equipment repairs and/or , replacement and report , it to maintenance or management , ⦁ Assist the executive housekeeping manager , ⦁ Prioritize customer needs

Housekeeping Supervisor

• Job Details:January 2020 - May 2020 (5 months) , ⦁ Inspect rooms and commons areas for cleanliness , ⦁ Examine rooms to determine needs for furniture/equipment repairs and/or , replacement and report , it to maintenance or management , ⦁ Control stocking housekeeping closets to ensure adequate supplies , ⦁ Assist customers , ⦁ Resolve customer complaints