Camila Ramirez

Digital Marketing ManagerFull Time

Social Media ManagerFull Time

• Job Details:- Supporting and guiding customers through their travel journey, working one-on-one with them to ensure that they love where they're going - Handle and follow up the app reviews in Google Play & App store - Resolve and engage with customers inquiries through the different social media platforms (Facebook, Instagram, and Twitter) - Escalate customer feedback suggestions and complaints to improve the customer experience and build customer loyalty - Assist other departments in ensuring seamless customer experience, from before booking to beyond the end of the trip

Digital Marketing ManagerFull Time

• Job Details:- Develop and implement campaign strategies, establishing and reaching objectives and KPIs to generate, grow, and connect with fans/audiences. - Keep & build strong communication with key stakeholders (Spotify, Shazam, Musical.ly, etc). - Work hand in hand with the marketing team to guarantee maximum optimization on campaigns and artist strategy. - Produce digital marketing plans, reports, and presentations that facilitate the achievement of results. - Develop and execute email marketing campaigns, including database upkeep and newsletters deployment. Grow and maintain artists’ fan databases. - Execute marketing actions with new technologies and partners. - Design and execute contesting for exposure and audience growth and capture, using digital tools and partnerships. - Assist in the creation of content strategies, editorial calendars, and publishing schedules. - Identify and research high impact content types to drive maximum reach and engagement for artists campaigns. - Develop and execute plans to highlight and stimulate user-generated content. - Manage ongoing quality assurance of artists’ online presences. - Negotiate, allocate and manage the Digital Marketing monthly budget. - Assist with other ad-hoc duties and special projects when required.