Basic Info

Ahmed Mohamed

12 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Marketing Executive at Cosmo Care

Experience Details

Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

communicating with target audiences and managing customer relationships;
sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organisation and the campaign;
managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs;
arranging the effective distribution of marketing materials;
maintaining and updating customer databases;
organizing and attending events such as conferences, seminars, receptions and exhibitions;
sourcing and securing sponsorship;
conducting market research, for example using customer questionnaires and focus groups;
contributing to, and developing, marketing plans and strategies;
managing budgets;
evaluating marketing campaigns;
monitoring competitor activity;


Company Details

Cosmo Care (multinational)

Cairo, Egypt

101-500 employees

Cosmetics

N/A

Jul 2015 to present (1 year 5 months)
CC Senior Representative-Night Shift at Vodafone Egypt

Experience Details

CC Senior Representative-Night Shift

Customer Service/Support

Experienced (Non-Manager)

Handling Night Shift tasks:
Work force:
Guarantee effectiveness of skills assignment that achieves the SL targets per interval.
Implementing the Queues priorities according to the management agreement per interval.
Ensure monitoring the business rules of the queues and report any variation.
Observe routing problems or any increase of calls to the management on time, calls behavior due to technical problems and send it to the concerned parties.
Use the reasons on time to keep the management updated by the SL situation.
Ensure the call flash while monitoring to know the abnormal calls’ behavior.
Compare the actual AHT with the threshold to the management on time
High usage:
Manage Consumer high usage accounts and ensure they are being investigated and proper preventive actions are taken according to the high usage strategy patterns with no backlog on a daily basis.
Prevent, Control and ensure that at all times that defenses against Fraudulent High Usage are in place (including correct staffing, alarming when key control systems are not in place, effective and prompt investigation is conducted... Etc.).
Premium complain
Handling 100% of SRs, Mailbox and Escalations within agreed SL (With Zero wrong transaction) and with Zero negative feedback from customers or Supervisors.
Update reporting tools by total transactions been done.
Platinum Queue
To ensure resolving 100% of the received customer cases, answering customer inquiry and/or fulfilling his/her request at the first contact
(Follow up is applied on all open cases and assigned SR’s).
Applying all professional ways and providing different alternatives to satisfy customer, and own the fix in case of cross functional issues with
To ensure providing a responsive and friendly Customer Experience.
To ensure applying accurate and relevant transactions on systems and applications in all received contacts.
To Ensure implementing VBP proactive and reactive packages appropriately as an effective tool to protect our top High


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

vodafone.com

Dec 2010 to Jul 2015 (4 years 7 months)
Business development specialist at Sakr El-Jazera

Experience Details

Business development specialist

Project/Program Management

Experienced (Non-Manager)

Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
 Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
 Identify opportunities that will lead to an increase in sales.
 Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.


Company Details

Sakr El-Jazera

Doha, Qatar

51-100 employees

Business Supplies and Equipment

N/A

Dec 2008 to Apr 2009 (4 months)
Arabic Language Instructor at Shijiazhuang vocational College

Experience Details

Arabic Language Instructor

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Shijiazhuang vocational College

Hubli, China

101-500 employees

Education

N/A

Aug 2007 to Aug 2008 (1 year)

Achievements


conducting market research, for example using customer questionnaires and focus groups;
 contributing to, and developing, marketing plans and strategies;
 managing budgets;
 evaluating marketing campaigns;
 monitoring competitor activity;
 Supporting the marketing manager and other colleagues.
 organizing and attending events such as conferences, seminars, receptions and exhibitions;
 arranging the effective distribution of marketing materials;
 maintaining and updating customer databases
 managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs
 communicating with target audiences and managing customer relationships
TV ad creative


Handling Night Shift tasks:
Wo


Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
 Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
 Identify opportunities that will lead to an increase in sales.
 Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.


Organizing class work and outclass activities.
 Finding the fresh and interesting information concerning the subject.
 Creating a good competitive atmosphere during the lesson.
 Deeply involved in class work keeping class more active& full of sharing ideas.


Mapping & Traffic Project Loan in a commercial communication Team in the traffic Project -Generate the route Options form and to the main destinations -Show the shortcut between 2 points according to the traffic capacity -Testing the results and giving other alternative Options

Education

MBA in Marketing

Education Details

MBA

Marketing

ESLSCA Business School, Egypt

B / Very Good / 75 - 85%

International Marketing

N/A

ESLSCA Business School
2013 - 2016
Bachelor's Degree in Tourism

Education Details

Bachelor's Degree

Tourism

Helwan University, Egypt

C / Good / 65 - 75%

Tour Guiding

N/A

Helwan University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Embaba thanawia

Egypt

2001

A / Excellent / 85 -100%

N/A

Embaba thanawia
2001

Certifications

Tofel
Jun 2014

Certificate details

Tofel

Jun 2014

N/A

N/A

N/A

AMIDEAST

N/A

MBA
Sep 2016

Certificate details

MBA

Sep 2016

N/A

N/A

N/A

Eslsca Business school

International Marketing

Training and Courses

Training/Course Details

Marketing Diploma

May 2015

Eslsca Business School

International Marketing

Training/Course Details

wordpress

May 2016

Private

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArabic Language InstructorBusiness Development SpecialistBusiness Supplies And EquipmentCC Senior Representative-Night ShiftCRMChessChineseCompetitive Business AnalysisConsumer BehaviourContemporary ManagementCosmeticsCosmo CareCreativeCustomer ServiceE-commerceEducationEnglishEntrepreneurFrenchGoogle AdWordsGoogle AnalyticsIntegrated Marketing CommunicationInternational MarketingLanding PageMBAMarketingMarketing DiplomaMarketing ExecutiveMarketing ManagementMarketing ResearchMicrosoft OfficeNegotiatorProblem SolverProgram ManagementProjectSEOService MarketingSocialSpaceSupportSwimmingTelecommunicationsTofelTourismTravelVodafone EgyptWeb ResearchWordPress

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Chinese

Chinese

: Intermediate

: Intermediate

: Intermediate

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Advanced

: Beginner

Tools and Technologies

CRM

CRM

: Expert

: High

:

3-5 years

Google Analytics

Google Analytics

: Expert

: High

:

1-3 years

Landing Page

Landing Page

: Expert

: High

:

1-3 years

E-commerce

E-commerce

: Expert

: High

:

1-3 years

WordPress

WordPress

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Google AdWords

Google AdWords

: Advanced

: High

:

1-3 years

SEO

SEO

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Integrated Marketing Communication

Integrated Marketing Communication

: Expert

: High

:

3-5 years

Consumer Behaviour

Consumer Behaviour

: Expert

: High

:

3-5 years

International Marketing

International Marketing

: Expert

: High

:

3-5 years

Marketing Research

Marketing Research

: Expert

: High

:

3-5 years

Marketing Management

Marketing Management

: Expert

: High

:

3-5 years

Service Marketing

Service Marketing

: Expert

: High

:

3-5 years

Competitive business analysis

Competitive business analysis

: Expert

: High

:

3-5 years

contemporary management

contemporary management

: Expert

: High

:

3-5 years

Key Skills

Negotiator, Creative, Problem Solver, Social, Entrepreneur

Online Presence

https://www.linkedin.com/in/cairomarketerhttps://www.facebook.com/Ahmed.Marketerwww.pullmark.netwww.pullmark.net

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