Basic Info

Bassel Elewa

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Service Delivery Manager at PrimaComm

Experience Details

Service Delivery Manager

Project/Program Management, Operations/Management, Engineering - Mechanical/Electrical

Manager

•Manage plans execution & ensure exceeding goals while aligning with schedule and budget constraints.
•Reviews all deliverables to ensure quality standards and client expectations are met.
•Provide regular and detailed communication on progress against performance targets and service level agreements.
•Develop internal operation processes to ensure smooth operation from customer point of view.
•Work directly with customers on insuring the quality of delivered services, including managing priorities, reporting performance metrics (SLAs/KPIs), billing, coordinating project and support budgets, resolving any conflicts, and communicating upcoming demand outside of the direct account team.
•Provide onsite support at customer’s premises to understand customer needs in order to translate them into technical requirements and solutions


Company Details

PrimaComm

Cairo, Egypt

51-100 employees

Telecommunications, Information Technology Services

http://primacomm.com/

Mar 2013 to present (3 years 9 months)
Program Manager at Vodafone Egypt

Experience Details

Program Manager

Engineering - Mechanical/Electrical, Project/Program Management, Operations/Management

Manager

Led a function in technology strategy responsible for program management of all technology projects , developing solid business cases for approval from C-Level management , ensuring measureable KPIs to assess network and IT plans and ensure appropriate efficiencies are in place to execute plans in the most cost and time efficient ways.

•Defined and manage program execution strategy up to the closure phase.
•Defined and manage program metrics, tactical contingency plans and priorities.
•Led program reviews with the program steering Committee.
•Defined internal and external reporting strategy and manage it.
•Defined with the commercial team the CRM strategy.
•Anticipated risk and evaluate related financial and customer satisfaction impacts.
•Set up corrective action plan and manage risks mitigation.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2011 to Feb 2013 (1 year 8 months)
Enterprise Service Delivery Senior Supervisor at Vodafone Egypt

Experience Details

Enterprise Service Delivery Senior Supervisor

Engineering - Mechanical/Electrical, Project/Program Management, Engineering - Telecom/Technology

Experienced (Non-Manager)

•Managed the full project life cycle from initiation to closeout.
•Established, managed and provided project direction & leadership to the project team to develop a clear project plan and project deliverables.
•Oversaw planning, execution and controlling strategic cross-functional technology projects.
•Assigned and prioritized roles and responsibility to team members to complete project within Approved budget and on time.
•Reviewed all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
•Communicated intensively with project staff, clients, end customers, sub-contractors and vendors to establish cordial/effective working relationship, and ensure the best delivery of customer needs.
•Managed budgets, status reports and communicated relevant information to superiors and company management.
•Led the operational, financial and technological aspects of projects based on time-lines and work plans.
•Implemented and managed project changes and interventions to achieve project outputs.
•Managed different quality enhancement and cost efficiency projects (coverage enhancement in specific areas, access transmission self build, voice traffic migration to IP backbone..etc)
•Developed corrective action plans for schedule and/or cost variances.
•Ensured compliance & executed Project Management Controls, managed deliverables, cost, schedule and resources


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2009 to May 2011 (1 year 9 months)
Network Planning & Strategy Supervisor at Vodafone Egypt

Experience Details

Network Planning & Strategy Supervisor

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Experienced (Non-Manager)

•Participated in the Integration Plan of Raya Telecom’s Technology department with Vodafone Technology department.
•Led ADSL/SDSL planning function to ensure suitable resources utilization/ allocation.
•Interfaced with network development team to plan for new technologies and analyze the demand for new services.
•Supported company business by identifying directions/strategy and implementing vendor management plans.
•Responsible for Planning the CapEx and OpEx submissions during the year and in the LRP (Long Range Plan)
•Developed budget reports to monitor the entire department budget.
•Developed and own the implementation of the business strategy, through long term plan as well as short term plan to achieve revenue growth.
•Handled communication & negotiation with international circuits providers & manage new link commissioning till bring it online.
•Prepared RFQ , assisted in BOM created and managed BOQ purchasing.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2007 to Jul 2009 (2 years)
Network Planning & QA Team leader at Raya Telecom

Experience Details

Network Planning & QA Team leader

Engineering - Mechanical/Electrical, Quality, Project/Program Management

Experienced (Non-Manager)

•Planned for Network resources, resources allocation to maximize network capacity/ enhance performance & resources budgeting.
•Monitored Network utilization & Issuing Upgrades needed according to QA rules
•Network performance monitoring & performance enhancement
•Assisted in equipment selection & handling HW purchasing (Cisco , Alcatel , Juniper, Huawie)


Company Details

Raya Telecom

Cairo, Egypt

51-100 employees

Telecommunications

N/A

Apr 2005 to Jul 2007 (2 years 3 months)

Achievements


Establishing operation processes
Cost Reduction
Establishing LT Plan


Concerning corporate business, I was initiating and leading projects to overcome the last mile connectivity problems by designing/ implementing technical solutions, and integrate wireless techniques used by mobile network with data networking technologies to provide the corporate customers a stable & secured VPN and internet connectivity.

Concerning Company profitability, I was leading Vodafone HSDPA offloading project, securing Vodafone intenrational capacity in terms of traffic divergance and cost, enhancing Raya Telecom resources utilization and consumer/corporate coverage.




My years in different areas of Vodafone and Raya Telecom have been very generous to me. I was very fortunate to gain strategic, commercial and technical experience by being part of the team that studied & established Vodafone ADSL all the way through to bring it to the market.


StarNet Project
Capacity planning & cost reduction


Education

Bachelor's Degree in Communication & Electronics Engineering

Education Details

Bachelor's Degree

Communication & Electronics Engineering, Electrical Engineering

Arab Academy for Science & Technology, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science & Technology
1993 - 1998

Certifications

Certificate details

• SWING Network management Engineer

Nov 1999

N/A

N/A

N/A

N/A

Certificate details

• Neuro Linguistic Programming (NLP) Diploma

Oct 2004

N/A

N/A

N/A

N/A

Certificate details

Managing to Success

Jun 2009

N/A

N/A

N/A

N/A

Certificate details

Project Management Skills

Jun 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• Managing to Success

Jul 2009

Vodafone

N/A

Training/Course Details

• Effective Supervisory Management

Feb 2008

AUC

N/A

Training/Course Details

• Project Management Skills

Oct 2009

AB Associates Management consults

N/A

Training/Course Details

• Business Finance

Nov 2005

Knowledge Academy

N/A

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

ArabicBudgetingBusiness FinanceBusiness-orientedCapacity PlanningCommunication & Electronics EngineeringCommunication SkillsCustomer-orientedDSLDSL TechnologyDatabase DesignElectrical EngineeringEnglishEnterprise Service Delivery Senior SupervisorGSMISP IndustryInformation Technology ServicesInternational ConnectivityInternet ResearchLeaderMPLSMS OfficeMS ProjectMW TXManagementManaging To SuccessMicrosoft OutlookNegotiationNetwork ManagementNetwork Management ToolsNetwork Planning & QA Team LeaderNetwork Planning & Strategy SupervisorNetworkingOperation ManagementOrganizerPeople ManagementPlannerPlanning & StrategyPresentation SkillsProgram ManagementProgram ManagerProgrammingProjectProject ManagementProject Management SkillsQuality AssuranceQuality ControlResources ManagementService DeliveryService Delivery ManagerTelecom IndustryTelecommunicationsTrainingVendor ManagementVodafone EgyptWireless Trans. Business Finance Effective Supervisory Management Managing To Success Neuro Linguistic Programming (NLP) Diploma Project Management Skills SWING Network Management Engineer

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Project

MS Project

: Advanced

: High

:

3-5 years

MS Office

MS Office

: Advanced

: High

:

More than 7 years

Network management tools

Network management tools

: Advanced

: High

:

3-5 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

More than 7 years

Networking

Networking

: Advanced

: High

:

5-7 years

DSL Technology

DSL Technology

: Advanced

: High

:

5-7 years

Project Management

Project Management

: Advanced

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Medium

:

More than 7 years

Communication Skills

Communication Skills

: Advanced

: High

:

More than 7 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

More than 7 years

Capacity Planning

Capacity Planning

: Advanced

: High

:

5-7 years

Training

Training

: Advanced

: High

:

1-3 years

Programming

Programming

: Intermediate

: High

:

1-3 years

Database Design

Database Design

: Intermediate

: Medium

:

1-3 years

MPLS

MPLS

: Intermediate

: High

:

3-5 years

Business Finance

Business Finance

: Intermediate

: High

:

5-7 years

GSM

GSM

: Intermediate

: High

:

1-3 years

Wireless Trans.

Wireless Trans.

: Intermediate

: Medium

:

1-3 years

Negotiation

Negotiation

: Intermediate

: High

:

1-3 years

Fields of Expertise

Planning & Strategy

Planning & Strategy

: Advanced

: High

:

5-7 years

Project Management

Project Management

: Advanced

: High

:

5-7 years

Service Delivery

Service Delivery

: Advanced

: High

:

5-7 years

Operation Management

Operation Management

: Advanced

: High

:

5-7 years

Program Management

Program Management

: Advanced

: High

:

3-5 years

Resources Management

Resources Management

: Advanced

: Medium

:

3-5 years

People Management

People Management

: Advanced

: High

:

5-7 years

Training

Training

: Advanced

: High

:

1-3 years

ISP Industry

ISP Industry

: Advanced

: High

:

5-7 years

Telecom Industry

Telecom Industry

: Advanced

: High

:

More than 7 years

DSL

DSL

: Advanced

: High

:

3-5 years

Business Finance

Business Finance

: Intermediate

: High

:

5-7 years

Vendor Management

Vendor Management

: Intermediate

: Medium

:

3-5 years

International Connectivity

International Connectivity

: Intermediate

: High

:

5-7 years

Budgeting

Budgeting

: Intermediate

: High

:

3-5 years

Network Management

Network Management

: Intermediate

: Medium

:

1-3 years

MW TX

MW TX

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Planner, Business-oriented, Customer-oriented, Organizer

Online Presence

http://www.facebook.com/bassel.elewabassel.elewa

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