profile-img

GAMAL MOSTAFA

Resource Manager at Oracle

Gamaleya, Cairo, Egypt

Work Experience

  • Resource ManagerFull Time

    Oracle

    Sep 2018 - Present -6 yrs, 10 months

    Egypt , Cairo

    • Job Details:• Coordinate with Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements. • Review and recommend project staffing – using project technical requirements and practice data such as: existing client relationships, Skills Matrix, availability, budget, utilization. • Coordinate with PM’s and other leaders as needed to review, recommend, and confirm resource assignments – which may include facilitation of resource meetings. • Follow-up with client account owners, other business units, and other stakeholders as needed to confirm resource assignments and project plans on track. • Supporting Professional Services leadership in aligning the right people to the right projects at the right time. Staffing and resourcing customer-facing Services engagements. • Work with frequently changing priorities; team member availability, unexpected client changes. Generate daily reporting to entire sales management and execution teams of resource availability, upcoming changes, and prioritization.
  • Vodafone Egypt

    • Quality Assurance AuditorFull Time

      Oct 2016 - Jun 2018 -1 yr, 8 months

      Egypt , Giza

      • Job Details:Working as part of a team under the direction of a manager or supervisor to examine, question, evaluate and report to management about findings in regard to the quality system's adequacy and deficiencies. Some internal auditors perform additional roles in the quality program as inspectors, testers, sorters or other quality-related functions.
    • Sales Support SpecialistFull Time

      Jun 2014 - Aug 2016 -2 yrs, 2 months

      Egypt , Giza

      • Job Details:1/7/2016 – 15/8/2018 SALES SUPPORT SPECIALIST, VODAFONE GLOBAL ENTERPRISE- ITALY • Provide support to the sales representatives or account managers and channel partners, thus enabling them to spend more time with their customers. To do so, you would perform complex, standard, and routine administrative tasks as well. • Maintain the OpCo processes that are required to contract, deliver, and support the VGE Italy portfolio of products and services that we sell and support into the VGE Italy Base of accounts. • Produce quotations & P&L’s that comply with either VGE or the OpCo governance process where required for the renewal and run rate business that flows from the account base and achieve the corresponding sales targets. • Invite and follow up on VGE customers for events driving sales of C&SA & UC portfolios.
  • Xbox Technical Support Full Time

    Stream Global Services

    Oct 2013 - Aug 2014 -10 months

    Egypt , Giza

    • Job Details:Responding on inbound calls regarding hardware and software of Xbox { 360 , 360 S . Xbox One , Games , Billing , Subscribtions , Account managment }
  • Customer Service RepresentativeFull Time

    Amazon

    Sep 2011 - Oct 2014 -3 yrs, 1 month

    Egypt , Giza

    • Job Details:▪Attracts potential customers
  • Education

    • Bachelor's Degree in languages

      Ain Shams University (ASU)

      Jan 2004 - Jan 2008 - 4 yr

    Skills

    • Sales Support
    • Resource Manager
    • travel , booking hotels
    • Sales
    • Assistant with italian tour operators
    • Quality Control
    • Customer Service
    • Customer Support

    Languages

    • Arabic

      Fluent
    • Italian

      Advanced
    • English

      Intermediate
    Share this Profile