Basic Info

Abdallah Moftah

10 years

Giza, Egypt

Master's Degree

Manager

Work Experience

Business Skills Trainer at Gionee Egypt

Experience Details

Business Skills Trainer

Training/Instructor

Experienced (Non-Manager)

1-Identify training and development needs within an organisation.
2-Design and expand training and development programmes based on the needs of the organisation and the individual.
3-Work in a team to produce programmes that are satisfactory to all relevant parties in an organisation.
4-Develop effective induction programmes.
5-Produce training materials for in-house courses.
6-Deliver training and development programmes.
7-Monitor and review the progress of trainees through questionnaires and discussions with managers.
8-Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
9-Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
10-Research new technologies and methodologies in workplace learning and present this research.
11- Prepare monthly technical test .
12- Make regular visits to shops in the market .


Company Details

Gionee Egypt (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

http://global.gionee.com/

May 2017 to present (5 months)
Business Skills Trainer / (Freelance) at YAT

Experience Details

Business Skills Trainer / (Freelance)

Training/Instructor

Experienced (Non-Manager)

As a Freelance Trainer , iam responsible for a project to deliver Velsoft Curriculum for below workshops :
1- Effective Business Writing Skills.
2-Communication Strategies.
3-What You Need to Know About The Call Center for Agents.
4-Manage Your Personal Performance and Development.
5-Customer Care and Call Handling Skills For Call Center Agents.
6-Dealing With Difficult Customers and Situations.
7-Handel Stress and Change for Call Center Agents.
8-Basic Sales Skills.
9-Telesales - Using the Telephone as a Sales Tool.
10-Selling Smarter.


Company Details

YAT

Cairo, Egypt

51-100 employees

Training and Coaching

www.yatlearning.com/

Mar 2017 to May 2017 (2 months)
Business Process Consultant at Bora Fashion

Experience Details

Business Process Consultant

Business Development

Manager

1- Establishing flow chart for internal paper work and documents.
2-Review business accounting procedures .
3-Assigning Codes for Products and row material .
4-Giving advice on a range of financial aspects of the business such as budget, cost and cash flow .
5-Developing new channels with strategic customers.
6-Selecting and hiring new talents .
7-Utilizing social media tools and tactics that can leverage social media activities.


Company Details

Bora Fashion (multinational)

Giza, Egypt

11-50 employees

Manufacturing

N/A

Jan 2017 to Mar 2017 (2 months)
Program Manager at Core Management Consulting

Experience Details

Program Manager

Human Resources

Manager

1- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
2- Conduct effective induction and orientation sessions
3- Monitor and evaluate training program’s effectiveness, success and ROI.
Manage training budget
4- Provide opportunities for ongoing development
5- Resolve any specific problems and tailor programs as necessary
6- Maintain a keen understanding of training trends, developments and best practices
7- Ensuring that statutory training requirements are met;
8- Amending and revising program as necessary, in order to adapt based on trainees need .
9- Order training supplies and materials to enhance instruction program
10- Manage and maintain (in-house or outsourced) training facilities and equipment
11- Conducts Internal Needs Assessment, Training Effectiveness tools and presents tools to associates with each training sessions for improvement opportunities
12- Build rapport with trainees and encourage them to develop trust .
13- Review and evaluate training programs for compliance with HRCI standards.


Company Details

Core Management Consulting

Cairo, Egypt

11-50 employees

Training and Coaching

www.core-tc.com

Aug 2016 to Dec 2016 (4 months)
Acting As Senior Shopping Experience at IKEA

Experience Details

Acting As Senior Shopping Experience

Sales/Retail

Experienced (Non-Manager)

1-Receives, counts and signs off for cash float for the day form the Accounts -Department.
2-Ensure that the cash and coins are organised properly as per their denomination in the till.
3-Prepares reconciliation document at the end of the business day accounting for all transaction. All errors to be pointed out and look to be rectified.
4-Ensure that the transaction is timely and efficient, and there are no unnecessary delays.
5-Ensures that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
6-Checking that the company is not subject to any fraudulent currency or a loss thereby.
7-Ensure the waiting times are maintained as per the business plan
8-Ensures that the Retail Pro system used by the cashiers is operational and has been updated with latest product information
9-Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.
10-Motivating the cashiers towards achievement of work objectives.
11-Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
12-Be Train the Trainer for the cash department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S training.
13-Support the check out manager in managing the team by participating with their recommendations during the Probationary period reviews and annually reviews.
14-Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system.
15-Monitor attendance of the cashiers and monitor sickness and other absences levels.
16-Ensure that the cashiers are providing an excellent customer service and acknowledge the customers in line at the till.


Company Details

IKEA

Egypt

501-1000 employees

Furniture

www.ikea.com.eg

Aug 2015 to Jun 2016 (10 months)
Exchange & Refund Assistant at IKEA

Experience Details

Exchange & Refund Assistant

Customer Service/Support

Experienced (Non-Manager)

1- To ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
2-To be able to use their judgment to handle specific problems with common sense, thereby ensuring a satisfied customer who will come back. Thus, by providing excellent customer service the JH guides his team in using the opportunity to regain potentially lost customers.
3- Handle customer in positive and fair manner as they have an important role in regaining potentially lost customers.
Operational:
4- To be responsible in handling returns and exchange issues. Based on his/her judgment, experience and authority given by the management the JH may make exceptions with the purpose of retaining a customer or redressed of genuine grievance.
5- To be involved in the training and development and looks after all aspects that affects their day to day performance and is responsible for their annual appraisal.
6- To use the information from Returns& Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem
6- Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk. The data is used to reconciling with the cash till as well as the accounts for the period of the report. The data is also important for analyzing trends on sales and profitability and performance of the store.


Company Details

IKEA

Egypt

501-1000 employees

Retail

www.ikea.com.eg

Aug 2013 to Jul 2015 (1 year 11 months)
Finance & Admin assistant at China ComService International

Experience Details

Finance & Admin assistant

Accounting/Finance

Experienced (Non-Manager)

1- Handle all Etisalat project’s Admin. & Finance issues.
2- Prepare various financial statements such as invoice sheets, credit statements and expense accounts.
3- Update and maintain accounting journals, ledgers .
4- Acting as a focal point between cash room and engineers in order to handle custody settlement.
5- Verify the accuracy of invoices and other accounting documents or records.
6- Handle rented cars for Etisalat project .
7- Type correspondence, reports and other documents.
8- Maintain office files.
9- Distribute the mail.
10- Coordinate repairs to office equipment.
11- Arrange for payment of subcontractor .
12- Submit invoices to Etisalat.
13- Follow up invoices, documents & collect money from Etisalat.
14. Recording monthly expense transactions.
15. Matching and verifying cash expenses.
16. Verifying the accuracy of invoices and other accounting documents or records.
17. Updating and maintaining accounting journals, ledgers and other records detailing financial business transactions (e.g. vouchers, accounts payable and receivables.)c


Company Details

China ComService International (multinational)

Cairo, Egypt

51-100 employees

Telecommunications

www.chinaccsi.com

Mar 2012 to Aug 2013 (1 year 5 months)
Senior Moderator at Aiwagulf

Experience Details

Senior Moderator

Project/Program Management

Experienced (Non-Manager)

1- Be as announcer and create a social environment among subscribers.
2– Prepare ,manage the interviews with celebrities .
3- Responsible for handling Social community Room.
4- Ensure quality of conversation.
5- Preparing a daily topic and coordinating with the supervisor ensure that interactive environments are maintained.
6-create a positive customer and partner experience 6-7- Answer, Create, Merge, Split, and moderate discussion Manage room traffic
8-Maintain the Moderation Guidelines and ensure they are up to date.
9-Produce reports on relevant moderation statistics, issues and outcomes
10- Regularly feed back insights gained from community moderation into the
Community team.
11- Block or ban abusers.


Company Details

Aiwagulf (multinational)

Egypt

51-100 employees

Telecommunications

www.aiwagulf.com

Apr 2011 to Mar 2012 (11 months)
Customer Service Specialist at Nilekordsa

Experience Details

Customer Service Specialist

Sales/Retail

Experienced (Non-Manager)

1- Responsible for (Local and foreign) customers’ demands in coordination with the mother company in turkey. (Kordsa global).
2- Prepare annual sales budget in coordination with Kordsa global / finance department
3- Prepare monthly sales plan in coordination with planning department
4- Prepare weekly shipment plan in coordination with planning department
5- Coordinate the order management process (receiving the order issuing the order - ensuring the order delivery as per the agreed delivery schedule)
6- Coordinate with the logistics team to ensure shipments delivery to customers on time.
7- Issuing commercial invoices.
8- Work closely with planning department to ensure the implementation of monthly / weekly sales plan
9- Receive the customers complaints & provides the proper feedback in coordination with the related departments
10- Coordinates with the units those are in contact with the internal or external customers
11- Prepare commission statements for agents in other countries.
12- Take part in the process improvement efforts
13- Enter the customer’s related data on the fourth shift system.
14- Ensure that all customers don’t exceed credit limit.
15- Pay regular visits to the customers on demand if needed.


Company Details

Nilekordsa (multinational)

Egypt

501-1000 employees

Manufacturing

http://www.kordsa.com.tr

Sep 2009 to Apr 2010 (7 months)
Operation Front Office at Vodafone

Experience Details

Operation Front Office

Quality

Experienced (Non-Manager)

1- Act as a focal point between customer service department and technology department.
2- Represent the point of escalation process.
3- Provide first level troubleshooting and support services.
4- Provide correct routing and escalation when situations require.
5- Strong organizational & multi-tasking skills - can prioritize workload in a fast paced environment.
6- Generate and distribute business and technology reports.
7- Communicate status of issues with responsible parties and Management in writing and verbally.
8- Contribute to a positive and cohesive team.
9- Ensure proper transition during shift changes


Company Details

Vodafone (multinational)

Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Sep 2008 to Sep 2009 (1 year)
Collection Representative at Vodafone

Experience Details

Collection Representative

Accounting/Finance

Experienced (Non-Manager)

1- -Achieving the target of collecting the money on time.and minimizing bad debt, through monitoring and controlling Active customers, hotline customers and suspended customers.
2-Interfacing with the customers &coordinating the payment procedures by dealing with different departments.
3-Monitoring &following up the status of each invoice.
4-Resolving the pending issues& any problem that may arise.
5- Activating E-payment service on the credit cards of the customers.
6- Follow up on the billing application and bill cycle printing and delivery.
7- Monitor on Payment methods, suggest new suitable payment methods for the customers
8- Responsible for the bill layout, charges and having UAT for chargeable services affecting bill review
9- Bill review control and ensure accuracy of billing charges


Company Details

Vodafone (multinational)

Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2008 to Sep 2008 (7 months)
Customer Care Representative at Vodafone

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

1- Answer customers’ inquiries and handle complaints.
2- Define Complaints and requests according to customer requirements.
3- Communicate all complaints and requests related information to other business units.
4- Monitor complaints and requests progress to ensure it is solved in a timely manner.
5- Follow up closely with customers to make sure problems are solved.
6- Serve as back-up to other departmental colleagues when necessary.


Company Details

Vodafone (multinational)

Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Jul 2006 to Feb 2008 (1 year 7 months)

Achievements


Completed Grow with us Leadership Program
Coach-Mentor-Project Leader )


Employee of The Month Sep 2014



Highest Performance


Highest Performance


Education

MBA in Financial Management

Education Details

MBA

Financial Management

Arab Academy for Banking and Financial Science, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Banking and Financial Science
2007 - 2009
BSc in Accounting

Education Details

BSc

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abdalnaser

Egypt

2001

A / Excellent / 85 -100%

N/A

Gamal Abdalnaser
2001

Training and Courses

Training/Course Details

English Conversation

Jul 2007

British Council

N/A

Training/Course Details

Business English

Jul 2010

Cambridge Academy in Egypt

N/A

Training/Course Details

Microsoft Office (Windows,Word Excel,Access,Power Point ,Internet )

Aug 2006

Mind Format

N/A

Training/Course Details

TOT ( Trainer of Trainers )

May 2010

Cairo University

N/A

Training/Course Details

Professional Export Specialist

Dec 2011

Central Centre

N/A

Training/Course Details

Preparing & Presenting Radio Programs

Dec 2012

Radio Arabesk

N/A

Training/Course Details

Grow With Us (Leadership Programme)

Nov 2015

Alfutaim Training Center

Workplace Coaching - Mentoring - Finance &Budgeting

Training/Course Details

The Trainer Certificate

Dec 2016

ESLSCA Business School

N/A

Training/Course Details

Intensive Program Pro Coaching Techniques

Feb 2017

Capital Academy

Training Program Conducted by ICF certified Coach

Training/Course Details

Integrated Talent Management Professional

Dec 2017

AUC

In progress

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AccountingActing As Senior Shopping ExperienceAiwagulfArabicBora FashionBusinessBusiness DevelopmentBusiness EnglishBusiness Process ConsultantBusiness Skills TrainerBusiness Skills Trainer / (Freelance)China ComService InternationalCollection RepresentativeCollections SpecialistCreativeCustomer Care RepresentativeCustomer Care SpecialistCustomer ServiceCustomer Service RepresentativeCustomer Service SpecialistEnglishEnglish ConversationExchange & Refund AssistantFinanceFinance & Admin AssistantFinance & BudgetingFinancial ManagementFurnitureGionee EgyptGrow With Us (Leadership Programme)Hard WorkerHuman ResourcesInitiativeInsuranceIntegrated Talent Management ProfessionalIntensive Program Pro Coaching TechniquesLeaderLearning & DevelopmentMBAManufacturingMicrosoft Office (Windows,Word Excel,Access,Power Point ,Internet )NilekordsaOperation Front OfficeOperations CoordinatorPreparing & Presenting Radio ProgramsPresenterProfessional Export SpecialistProgram ManagementProgram ManagerProjectQuality AssuranceQuality ControlRetailSalesSenior ModeratorSupervisorSupportTOT ( Trainer Of Trainers )TelecommunicationsThe Trainer CertificateTraining And CoachingVodafoneWorkplace Coaching

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Fields of Expertise

Learning & Development

Learning & Development

: Advanced

: Extreme - I love it!

:

3-5 years

Workplace Coaching

Workplace Coaching

: Advanced

: Extreme - I love it!

:

1-3 years

Finance & Budgeting

Finance & Budgeting

: Advanced

: High

:

3-5 years

Key Skills

Leader, Hard worker, Presenter, Creative, Initiative

Online Presence

https://www.linkedin.com/in/abdallah-moftah-9b082a31/

Business Skills Trainer

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