Basic Info

Bassem Maawad

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

System Engineer II/Team lead for many Project at HP Hewlett-Packard

Experience Details

System Engineer II/Team lead for many Project

Administration

Experienced (Non-Manager)

Responsibilities for:-
- Siebel Administration and Support for Vodafone Germany, Cannon account.
- Provide technical support for the customer. - Administration, Implement the new changes, deployments, Configuration, Workflow, EIM, EAI and refreshes.
- Follow the SLA to support the production application.
- Provide RCA for the high priority incidents.
- Incident / Change management. - Administration, Implement cosmos, weblogic servers, application in cannon account.
- All Microsoft servers for Vodafone Germany account. - Administration, Implement VM (windows, UNIX), VPN.
- Responsibilities for Comptel, Vodafone Billing system
Build and test environment management.
Configuration management.
Components deployment.
Troubleshooting and resolving issues
- Monitor all windows’ servers. - Administration for Active directory, mail server, fileserver, backup system.
- TPL for many project.


Company Details

HP Hewlett-Packard (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Apr 2011 to present (6 years 6 months)
System Administrator & Service Desk Team Leader at AbuDawood Distribution CO. Egypt

Experience Details

System Administrator & Service Desk Team Leader

IT/Software Development

Experienced (Non-Manager)

Responsibilities for:-
- Data Centre Microsoft Exchange Server
- Backup of site (VERITAS Net Backup).
- BlackBerry Server & configuration
- Monitor the operations for all servers (Windows Servers)
- Manage user accounts, Internet access & Access to other resource
- Perform daily health check on all IT systems and report and failure or issue on the system to the on call engineers
- Implement Service Desk plus.
- Implementation SharePoint
- Management, leading, building team skills.
- Supervise technical Service Desk to ensure providing a high availability and service quality to meet Service Level Agreements; ensure that team has focus on the user’s needs and capabilities.
- Monitoring the KPIs and Recommend / Implement any corrective and preventive actions to keep them within the agreed limits.


Company Details

AbuDawood Distribution CO. Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Packaging and Containers

N/A

Jun 2010 to Apr 2011 (10 months)

Education

Bachelor's Degree in Computer since

Education Details

Bachelor's Degree

Computer since

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

1998

C / Good / 65 - 75%

N/A

Saint Fatima Language School
1998

Certifications

MSCE
Apr 2008

Certificate details

MSCE

Apr 2008

N/A

N/A

N/A

N/A

ITIL
Jun 2012

Certificate details

ITIL

Jun 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Siebel 8.1

Sep 2013

Oracle

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AbuDawood Distribution CO. EgyptAdministrationAll Microsoft ProductArabicComputer SinceEnglishHP Hewlett-PackardHandles StressHonestyITIT/Information TechnologyITILInformation Technology (IT)Information Technology ServicesInternet SearchLeaderMSCEPackaging And ContainersPresenterProblem SolverSearch And Learn A New Product In ITSiebel 8.1Siebel 8.1 Instillation, AdministrationSocialSoftware DevelopmentSwimmingSystem Administrator & Service Desk Team LeaderSystem Engineer II/Team Lead For Many ProjectTeam WorkUnix

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

All Microsoft Product

All Microsoft Product

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Unix

Unix

: Advanced

: High

:

1-3 years

Siebel 8.1 instillation, Administration

Siebel 8.1 instillation, Administration

: Advanced

: High

:

1-3 years

Fields of Expertise

IT/Information Technology

IT/Information Technology

: Expert

: Extreme - I love it!

:

More than 7 years

Siebel 8.1

Siebel 8.1

: Advanced

: High

:

1-3 years

Unix

Unix

: Advanced

: High

:

3-5 years

Key Skills

Leader, Presenter, Problem Solver, Social, Handles Stress

Online Presence

http://www.linkedin.com/pub/bassem-maawad/8a/962/195

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