Basic Info

Bishoy ragheb

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Warehouses Operations Senior Supervisor at Reckitt Benckiser

Experience Details

Warehouses Operations Senior Supervisor

Logistics/Supply Chain

Experienced (Non-Manager)

Supervise & manage all stocks across the assigned warehouses in addition to applying the company rules and
procedures for warehouses. Identifying shortages, discrepancies & ensure all regular required stock counts are performed in compliance
with company standards. Lead and manage the full Warehouses organization and manage their performance and career progression"


Company Details

Reckitt Benckiser (multinational)

Egypt

501-1000 employees

FMCG

N/A

Nov 2014 to present (2 years 1 month)
Logistics and Warehouse Management at DHL

Experience Details

Logistics and Warehouse Management

Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

Highlights:
o Total annual Productivity 2013:
- Total parts handled: 13000
- Total Calls annually: 3000
- Total Orders: 6000
- Total reports: 400

o The Logistics Employee of 2013 Year Award.
o Rate Excellent in Customer Feedback Survey which was from Cisco Customers and Engineers.
o Improved the accuracy of the Stock to more than 95% and both System and Excel was updated and recording all the data (Stock, inbound, outbound, defective ....).
o Zero discrepancy.
o Improved the efficiency of the shipment handling.
o Improved the performance and customer satisfaction.


Principal Accountabilities:

Handle Global Customer Logistics Processing (CISCO, HP, Oracle, Data Domain and Nokia).
• Responsible for more than 5000 Strategic Spare Parts.
• Follow up with Operations, Customs, Transit Hub, and regional Logistics Centres for any processing requirements.
• Ensure that all data relevant to an inbound and/or outbound orders are received in a manner that will enable them to be processed and recorded in the appropriate system.
• Update customer inventory systems as per work instructions and maintained current.
• Escalate to line supervisor/manager any service failures caused by subcontractors or other DHL entities.
• Ensure that any discrepancies (quality/quantity) are highlighted correctly and in a timely manner reported to the customer and/or internal customer services and ELC management team.
• Where necessary perform pre-alert and pro-active track and trace requests.
• Responsible for the integrity of all stock transactions for internal and external customers.
• The SPC / ELC receives, registers, checks and validates incoming orders before communicating them to DHL partners in the region or via the DHL Network. After this a complete pro-active follow-up till final delivery is required. Pro-active communication to the customer is key to business practice.
• The performance of customer accounts are constantly measured through documented Key Performance Indicators that are constantly compared with live data from the remote field. Recording this data in a timely manner is essential to enable the SPC / ELC to fulfil its role


Company Details

DHL (multinational)

6th of October, Egypt

501-1000 employees

Logistics and Supply Chain , Warehousing , Import and Export

www.dhl.com

Jan 2013 to Nov 2014 (1 year 10 months)
Domestic Operations TL at MECS- DHL

Experience Details

Domestic Operations TL

Operations/Management, Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)


Highlights:

• Ensure delivery for the daily outbound shipments
• Improved the performance with no outstanding or on hold shipments.

Principal Accountabilities:

• Supervised +50 couriers and service point advisors for the daily delivery / pick up domestic process.
• Responsible for team performance management.
• Responsible for the KPIs setting.
• Responsible for the route designing and work load.
• Responsible for 10000 monthly inbound and outbound domestic shipments.
• Responsible for the Global Standards Operating Procedures Compliance.
• Evaluate the service offering, staffing, processes and procedures and recommend action steps to the Operations Manager.
• Carry out the monthly appraisal process for all staff and identify areas of development and action plans in conjunction with Managers so that staff are 100% effective and productive in their role.
• Update the system daily and monitor the outstanding shipments.
• Responsible for solving all issues with customers to be solved with a preventive actions and highlight all issues for all couriers and SP and keep them updated.


Company Details

MECS- DHL

Cairo, Egypt

501-1000 employees

Business Services - Other, Logistics and Supply Chain

N/A

Jul 2011 to Dec 2012 (1 year 5 months)
Media Planner Executive at I - Screen Agency

Experience Details

Media Planner Executive

Marketing/PR/Advertising

Student

Principal Accountabilities:

 Responsible for creating design solutions that have a high visual impact.
 Listening to clients and understanding their needs before making designs.
 Made the required designs for a huge variety of products and activities, such as websites, advertising, books, magazines, posters, computer games, product packaging.
 Giving organizations a visual brand. ( Short movie or Images ) .
 Up-to-date knowledge of industry software and a professional approach to time, costs and deadlines.
 Meeting clients or account managers to discuss the business objectives and requirements of the job.
 Estimating the time required to complete the work and providing quotes for clients.
 Developing design briefs by gathering information and data through research.
 Thinking creatively to produce new ideas and concepts.
 Using innovation using new media and particularly design programs such as Adobe Premiere and it’s plug-in, Adobe After Effect , Adobe Photoshop, Adobe Edition, etc…).
 Working as part of a team with printers, photographers, stylists, other designers, account executives, web developers and marketing specialists.


Company Details

I - Screen Agency

Cairo, Egypt

N/A

Marketing and Advertising

N/A

Oct 2008 to Jun 2011 (2 years 8 months)
Customer Inquiry Advisor at Xceed Contact Center

Experience Details

Customer Inquiry Advisor

Customer Service/Support

Entry Level

Principal Accountabilities:

• Handle customer inquiries and complaints issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call.
• Offer alternative solutions, where appropriate, with the objective of retaining customers.
• Handle business transactions in connection with the activation of new customer accounts on a computer system.
• Communicates with customers, using web based tools, and demonstrates the associated language proficiency.
• Transfer the call when necessary to the suitable department.


Company Details

Xceed Contact Center (multinational)

6th of October, Egypt

N/A

Telecommunications

N/A

Apr 2010 to May 2011 (1 year 1 month)

Achievements


Setup a new Manipulation WH


o Total annual Productivity 2013:
- Total parts handled: 13000
- Total Calls annually: 3000
- Total Orders: 6000
- Total reports: 400

o The Logistics Employee of 2013 Year Award.
o Rate Excellent in Customer Feedback Survey which was from Cisco Customers and Engineers.
o Improved the accuracy of the Stock to more than 95% and both System and Excel was updated and recording all the data (Stock, inbound, outbound, defective ....).
o Zero discrepancy.
o Improved the efficiency of the shipment handling.
o Improved the performance and customer satisfaction.



Root cause analysis and reduction for RTO shipments


Education

BSC Guidance in guidance

Education Details

BSC Guidance

guidance, Tourism

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Koba El Sanawya

Egypt

2007

A / Excellent / 85 -100%

95.5 %

El Koba El Sanawya
2007

Certifications

ICDL
Jun 2009

Certificate details

ICDL

Jun 2009

N/A

N/A

N/A

UNESCO

N/A

Training and Courses

ICDL at unisco
Jun 2009

Training/Course Details

ICDL

Jun 2009

unisco

N/A

Training/Course Details

Kaizen & Lean Course

Jul 2015

360 Solution & Souq.com

N/A

Training/Course Details

Souq Super Supervisors

Apr 2015

360 Solution & Souq.com

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicBusiness Services - OtherCreativeCustomer Inquiry AdvisorCustomer ServiceDHLDomestic Operations TLEnglishFMCGGraphicGuidanceHard WorkerICDLITImport And ExportInternetKaizen & Lean CourseKong FuLeaderLogisticsLogistics And Supply ChainLogistics And Warehouse ManagementManagementMarketingMarketing And AdvertisingMedia Planner ExecutiveMicrosoft OfficePlannerProblem SolverReckitt BenckiserSocial MediaSouq Super SupervisorsSupportTelecommunicationsTourismTransportationWarehouseWarehouses Operations Senior SupervisorWarehousingXceed Contact Center

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

logistics

logistics

: Advanced

: Extreme - I love it!

:

1-3 years

Warehouse

Warehouse

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: High

:

3-5 years

Key Skills

Leader, Planner, Hard worker, Creative, Problem Solver

Online Presence

http://www.linkedin.com/profile/view?id=200810259&trk=nav_responsive_tab_profile_pic

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