Basic Info

Beshoy Awadalla

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support UP Q at TE Data

Experience Details

Technical support UP Q

Engineering - Telecom/Technology

Experienced (Non-Manager)

▪ Answering customer queries related to DSL subscription and reconfigure all cpe service.
▪ Solving computer and windows problem related to internet or wireless connectivity (over the phone)
▪ Follow with the customers, Handling complain with more authorities over their lines to solve their cases ASAP and to ensure their priority in case solving process.


Company Details

TE Data

Egypt

N/A

Telecommunications

TE.eg

Apr 2017 to present (10 months)
Technical support at Orange DSL

Experience Details

Technical support

Customer Service/Support

Entry Level

▪ Answering customer queries related to DSL subscription and reconfigure all cpe service.
▪ Solving computer and windows problem related to internet or wireless connectivity (over the phone)
▪ Follow with the customers, and escalate unsolved issue to the appropriate department.


Company Details

Orange DSL (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.orangedsl.com

Feb 2016 to Feb 2017 (1 year)
Customer support representative at Wasla outsourcing

Experience Details

Customer support representative

Customer Service/Support

Entry Level

Answering customer query that is related to their rate plan and their usage of the service, deliver an understanding of their issue and usage and inform them with all available method to get their requirement fulfilled, Escalate the unsolved problem to a escalate team department or a higher authority.


Company Details

Wasla outsourcing

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Jun 2014 to Feb 2015 (8 months)

Education

Bachelor's Degree in Information technology

Education Details

Bachelor's Degree

Information technology

Thebes Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Thebes Academy
2007 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shoubra secondery

Egypt

2006

C / Good / 65 - 75%

N/A

Shoubra secondery
2006

Training and Courses

Training/Course Details

Network deploma

Jan 2013

YAT

N/A

CCNA at YAT
Jan 2013

Training/Course Details

CCNA

Jan 2013

YAT

N/A

Training/Course Details

Microsoft MCSA

May 2014

YAT

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalCCNACiscoConsumer ServicesCreativeCustomer ServiceCustomer Support RepresentativeEnglishInformation TechnologyInnovativeMicrosoft MCSAMicrosoft WindowsNetwork DeplomaOrange DSLProblem SolverSupportSupportiveTechnical SupportTechnical Support UP QTelecommunicationsWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

3-5 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Creative, Problem Solver, Innovative, Supportive

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