Basic Info

Beshoy Awadalla

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support at Orange DSL

Experience Details

Technical support

Customer Service/Support

Entry Level

Answering customer query that's relating to their DSL subscription, solving computer and windows problem, that related to internet or wireless connectivity (over the phone), follow with the customers, and escalate unresolved issue to its proper department.


Company Details

Orange DSL (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.orangedsl.com

Feb 2016 to present (1 year 6 months)
Customer support representative at Wasla outsourcing

Experience Details

Customer support representative

Customer Service/Support

Entry Level

Answering customer query that is related to their rate plan and their usage of the service, deliver an understanding of their issue and usage and inform them with all available method to get their requirement fulfilled, Escalate the unsolved problem to a escalate team department or a higher authority.


Company Details

Wasla outsourcing

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Jun 2014 to Feb 2015 (8 months)
Receptionist and reservation clerk at El Tonsi hotel

Experience Details

Receptionist and reservation clerk

Tourism/Travel

Entry Level

I had experienced a vast period in my college study years in a Tourism and Hospitality , worked partially as a tour guide in old Cairo regions, and as a receptionist in a hotel that hosts foreign tourist and establish tours and visits to the guests.


Company Details

El Tonsi hotel

Cairo, Egypt

11-50 employees

Hospitality/Hotels

N/A

Apr 2013 to Jan 2014 (9 months)

Education

Bachelor's Degree in Information technology

Education Details

Bachelor's Degree

Information technology

Thebes Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Thebes Academy
2007 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shoubra secondery

Egypt

2006

C / Good / 65 - 75%

N/A

Shoubra secondery
2006

Training and Courses

Training/Course Details

Network deploma

Jan 2013

YAT

N/A

CCNA at YAT
Jan 2013

Training/Course Details

CCNA

Jan 2013

YAT

N/A

Training/Course Details

Microsoft MCSA

May 2014

YAT

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalCCNACiscoConsumer ServicesCreativeCustomer ServiceCustomer Support RepresentativeEnglishHospitalityHotelsInformation TechnologyInnovativeMicrosoft MCSAMicrosoft WindowsNetwork DeplomaOrange DSLProblem SolverReceptionist And Reservation ClerkSupportSupportiveTechnical SupportTelecommunicationsTourismTravelWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

3-5 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Creative, Problem Solver, Innovative, Supportive

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