Basic Info

Beshoy Foukieh

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Sales Associate Triple Play at Orange Eg

Experience Details

IT Sales Associate Triple Play

Customer Service/Support

Experienced (Non-Manager)

Deliver full presentation to the customers if needed and attend customer meeting.
Build customer base via work channels.
Deal directly with the customers either via phone, E-mail or face-face.
Make new sales and work in up selling to enhance revenue.
Installing and configuring Customer Equipment's related to Fiber Optics Service
Check Fiber case and deal with Fiber Engineers
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Handling in & out devices serial.
Prior experience in utilization of computer programs such as MS outlook and MS office.
Work together with colleagues from other departments to improve efficiency and overall service
delivery.
Give prompt reports on crucial issues to direct senior officer, suggest answers where obtainable.
Create an enjoyable customer experience which exceeds customary standards and service levels.
Starting from 2014 I got an outstanding supervisory experience for locations outside Cairo
Recommend hiring additional staff and make required resources available to accomplishing target
objectives and goals.
Take part in interview of candidates while supporting decision making to hire successful applicants.
Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on
dismissal of personnel where applicable.
Gives assistance and encourages personnel to enhance personal and team target.
Coordinates sales plan and strategies that will guarantee achievement of target.
Manage customers' accounts financially and handles customer cash and credit payment tasks.


Company Details

Orange Eg (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/ar/

Jun 2015 to present (2 years 2 months)
Technical Support Representative at LINKDSL

Experience Details

Technical Support Representative

Customer Service/Support

Experienced (Non-Manager)

Handling customer problems for modem configuration.
Responsible for deliver & change Mobinil SIM Cards to Customers.
Dealing with stock procedures with the warehouse HQ
Working on Customer relationship manager (Advanced CRM 2011).
Working on Microsoft Great Planes.
Responsible for deliver, refund & change modems and USBs for customers.
Responsible for port forwarding Dynamic IP’s for Monitoring cameras and Servers.
Test customer connection using diagnostic utilities to detect and resolve.
Responsible for supporting ADSL customers (Dynamic & Static IP’s).


Company Details

LINKDSL (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2009 to present (7 years 9 months)
IT Network Support at LINKdotNET Reseller Office

Experience Details

IT Network Support

IT/Software Development

Entry Level

Troubleshooting the Home Network(DSL problems:ADSL).
Configure ADSL routers & Access points and Customer ‘s Laptops.
Handling customer 's inquiries completelyan daccurately.
Making some Flash programs that help customers in detecting ADSL failure problems


Company Details

LINKdotNET Reseller Office

Giza, Egypt

11-50 employees

Business Services - Other

N/A

Jun 2009 to Nov 2009 (5 months)

Achievements


Preparing for ITIL Foundation certification before Sep. 2017.

Education

B.SC. in Information Technology in Network Programming

Education Details

B.SC. in Information Technology

Network Programming, Network, Web Design

Faculty of Computers and Information, assuit university, Egypt

Not specified

N/A

N/A

Faculty of Computers and Information, assuit university
2003 - 2008

Certifications

CCNA
Feb 2016

Certificate details

CCNA

Feb 2016

N/A

N/A

N/A

N/A

PHP Course
Apr 2017

Certificate details

PHP Course

Apr 2017

N/A

https://www.sololearn.com/Certificate/1059-4455271/pdf/

N/A

Self Study Course

Training and Courses

Training/Course Details

Cisco Certified Network Associate

Feb 2016

Orange Training Center

Address classes & subnetting and Natting Routung & Switching Protocols Standards Cabling techniques Virtual Local Area Networks (VLANs) design, configuration and maintenance LAN configuration All troubleshooting techniques

Training/Course Details

Microsoft Certified Solutions Associate

Apr 2015

Orange training Center

Managing Active Directory environment (Users creation, permissions, Authentication, File and Print Servers sharing). Installing all new hardware equipment (desktops, laptops, printers, scanners, fax machines) and software for machines and networks. Installing, configuring, and maintaining network services, equipment and devices like routers, switches and wireless access points Applying software maintenance for internal servers and external servers Installing Domain name server DNS and dynamic host configuration protocol DHCP. Performing troubleshooting analysis of servers, workstations and (Internet users). Monitoring internal network performance and implements performance tuning. Managing email accounts and groups (Creation, Troubleshooting and modifications). Applying basic maintenance for desktops, laptops, printers, scanners.

Training/Course Details

Negotiation Skills

Aug 2016

Orange Eg

N/A

Training/Course Details

Art of Management.

Aug 2015

Orange Eg

N/A

Training/Course Details

Decision Making & Problem Solving Skills

Mar 2015

Orange Eg

N/A

Training/Course Details

Presentation Skills

Dec 2014

Orange Eg

N/A

Training/Course Details

Communication Skills

Oct 2014

Orange Eg

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArt Of Management.Business Services - OtherCCNAChessCisco Certified Network AssociateCommunication SkillsCommunicatorCookingCorel VideostudioCustomer ServiceDecision Making & Problem Solving SkillsEnglishFootballI Have A Certificate For SiebelI Have Work Experience Using DreamwaverITIT Network SupportIT Sales Associate Triple PlayInteractiveLINKDSLLeaderMicrosoft Certified Solutions AssociateNegotiation SkillsNegotiatorNetworkNetwork ProgrammingOrange EgPHP CoursePresentation SkillsProblem SolverSoftware DevelopmentSupportTechnical Support RepresentativeTelecommunicationsWeb Design

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Fluent

: Advanced

Tools and Technologies

corel videostudio

corel videostudio

: Advanced

: Extreme - I love it!

:

3-5 years

I have work experience using Dreamwaver

I have work experience using Dreamwaver

: Intermediate

: High

:

Less than 1 year

I have a certificate for Siebel

I have a certificate for Siebel

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Communicator, Negotiator, Problem Solver, Interactive

Online Presence

https://www.facebook.com/beshomicho

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