Nabil Mohamed Ali

Assistant executive housekeeperFull Time

• Job Details:Supervise Housekeeping Department Staff to ensure that guests and customers, , and to ensure adherence to hotel standards. On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed. Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests. Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards. Participate in the recruitment of new staff by screening and interviewing applicants. Identify the department training needs, develop the training plan . Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties. Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools. Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department. Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests. Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments. Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.

Housekeeping ManagerFull Time

• Job Details:Monitor, control and inspect the daily housekeeping operations focusing in the delivery of the required services according to the processes procedures and standards of the Group. Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower in order to manage effectively the housekeeping budget and the available manpower. Ensure that all guest requests/complaints are handled promptly and professionally at all times with the highest degree of guest care quality and discretion. Liaise closely with the Front Office Desk regarding the vacant and occupied rooms requested for cleaning and plan accordingly the housekeeping activities in order to prepare accordingly for the guests. Coordinate with the Engineering and Food & Beverage operations in order to support them in the delivery of their tasks by performing all the required cleaning and housekeeping of the required area, e.g. rooms, F&B outlets, public areas. Monitor and control the inventory of the housekeeping supplies proceeding to the procurement of the required material so as to ensure the availability of supplies. Conduct regular housekeeping meetings to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to improve their engagement and commitment in delivery high quality services. Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests. Recommend improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.

Assistant executive housekeeperFull Time

• Job Details: Verified guest rooms status communicated to the front desk in a timely and efficient manner inspects guest rooms on daily basis.  Obtain a list of rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments.  Verifying adequate supplies of inventory stock.  Supports and supervises an effective inspection program for all guestroom and public space, maintaining and preparing the duty roster and vacation plan  Understands the impact of department operations on the overall property financial goals and objectives and manages to achieve to meet the goal percentage.  Verifies all employees have proper supplies, equipment, and uniforms.  Following up with staff on maintaining all spotted areas that need attention to achieve all requirements solutions before the deadline date.  Manage & monitor and control all inventories of operating equipment, linen, and uniforms ensuring par stocks are maintained and costs are controlled.  Manage the overall quality standards and cleanliness of the hotel in line with set programs.  Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary  Assist Executive Housekeeper in financial forecast, budget preparation and expense management activities  Address guest complaints and inquiries in timely and professional manners  Assist in employee hiring, training, performance evaluation, retention and termination activities.  Check the computer system throughout the day for an update of room status.  Check and return an allocated number of guest rooms to the standard required by the hotel.  Check on a daily basis the arrivals, departures and VIP lists to ensure they are cleaned and maintained to the required standard.