Basic Info

Bassma Taranh

10 years

Giza Governorate, Egypt

Master's Degree

Experienced

Work Experience

HR Manger at V-APPS

Experience Details

HR Manger

Human Resources

Manager

N/A


Company Details

V-APPS

Cairo, Egypt

11-50 employees

Information Technology Services

www.v-apps.co

Aug 2016 to present (4 months)
HR Officer ( act as HR Manager) at MILLENSYS

Experience Details

HR Officer ( act as HR Manager)

Human Resources

Experienced (Non-Manager)

N/A


Company Details

MILLENSYS

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Apr 2016 to Aug 2016 (4 months)
HR Manager at National Co.For Chemical Industries

Experience Details

HR Manager

Human Resources

Manager

Leading & multi-tasking across all HR platforms including recruitment, training & development, compensation & benefits, performance for diversity of employees
HR Policy Adaptation

1- Conducting Job analysis
2- Modifying the current job description and specification .
3- Employee Hand book development & revision
4- Assisted in preparing job descriptions for the SPIG Certificate.
5- Conducting annual performance appraisal in assisting with dept. managers

Recruitment

1- Sourced candidates through advertising, screened CVs and short-listed candidates, online job portals, (Linked In), employment fairs and internal candidate database.
2- Assessing CVs based on jobs descriptions and categorizing them
3- Providing the CVs to the appropriate manager for technical assessment
4- Organizing interviews
5- Making the primarily HR test for the candidates before managers interviews
6- Hiring process (documents assurance including finger print, form No. 1 and 6 if required, military service certificate …etc.)
7- Preparing employment contract
8- Conducting exit interviews for the resigning employees and providing the feedback to GM

Compensation

1- Salaries sheet monthly preparation
2- Conducting Monthly evaluation to set Incentives .
3- Salary review annually ( based on the performance appraisal )
4- Supervising on the social insurance process
5- Employees benefits revision
6- Responsible for the Medical insurance the whole process (offers- evaluating – choosing – managing after signing the contract)
7- Managing & reviewing employee’s leaves and attendance ( work law No 12/2003)
Training

1- Prepared training needs analysis, facilitated and evaluated training programs for employees and managers
2- Handling IMC Documentation .


Company Details

National Co.For Chemical Industries

Giza, Mohandseen, Egypt

51-100 employees

Chemicals

http://www.nasydco.com/

Aug 2014 to Mar 2015 (7 months)
HR Officer ( act as HR Manager) at Office information System for software

Experience Details

HR Officer ( act as HR Manager)

Human Resources

Experienced (Non-Manager)

Leading & multi-tasking across all HR platforms including recruitment, training & development, compensation & benefits, performance

HR Policy Adaptation

6- Employee Hand book development & revision
7- Assisted in preparing job descriptions for the SPIG Certificate.
8- Conducting annual performance appraisal in assisting with dept. managers

Recruitment

9- Sourced candidates through advertising, screened CVs and short-listed candidates, online job portals, (Linked In), employment fairs and internal candidate database.
10- Assessing CVs based on jobs descriptions and categorizing them
11- Providing the CVs to the appropriate manager for technical assessment
12- Organizing interviews
13- Making the primarily HR test for the candidates before managers interviews
14- Hiring process (documents assurance including fingure print, form No. 1 and 6 if required, military service certificate …etc.)
15- Preparing employment contract
16- Conducting exit interviews for the resigning employees and providing the feedback to GM

Compensation

8- Salaries sheet monthly preparation
9- Salary review annually ( based on the performance appraisal )
10- Supervising on the social insurance process
11- Employees benefits revision
12- Responsible for the Medical insurance the whole process (offers- evaluating – choosing – managing after signing the contract)
13- Managing & reviewing employee’s leaves and attendance ( work law No 12/2003)
Training

3- Prepared training needs analysis, facilitated and evaluated training programs for employees and managers
4- Supervising for the customer service team


Company Details

Office information System for software

Giza, Mohandseen, Egypt

11-50 employees

Information Technology Services

http://ofis-soft.com/erp-en/

Apr 2011 to Jul 2014 (3 years 3 months)
Customer service Supervisor in Technical support at Office information System for software

Experience Details

Customer service Supervisor in Technical support

Customer Service/Support

Manager

Supervising for the customer service team
1. Receiving the complaints from our clients and entering it into the system.
2. Distribution of the requests for the support team of the company and following it up
3. Handling customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call.
4. Offering alternative solutions, where appropriate, with the objective of retaining customers.
5. Handling business transactions in connection with the activation of new customer accounts on a computer system.
6. Making appointment for the clients who needs visits.
7. Following up the clients and make sure that they are satisfied.
8. Prepare and sending all the needed faxes for the whole process.
9. I had training in some modules of El Motakamel software (accounts receivable-accounts payable-stock control-point of sale)
10. Managing the whole employment process in several departments.


Company Details

Office information System for software

Giza, Mohandseen, Egypt

51-100 employees

Information Technology Services

http://ofis-soft.com/erp-en/

Mar 2010 to Mar 2014 (4 years)
ICDL instructor at Estiqama Computer Lab

Experience Details

ICDL instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching ICDL


Company Details

Estiqama Computer Lab

Giza, Egypt

11-50 employees

Education

N/A

May 2009 to Apr 2012 (2 years 11 months)
Marketing Coordinator at Trigon IT solutions & Chimera Advertising

Experience Details

Marketing Coordinator

Administration

Experienced (Non-Manager)

1. Making report about designers work
2. Organize the appointments and agenda of the chairman.
3. Taking offers from suppliers.
4. Prepare attend for staff and determine discounts according to the company’s rules.
5. Arranging all matters in the office generally.
6. Organize the appointments and agenda of the chairman.
7. Receiving complaints from customers and try to find quick solutions.
Full responsibility for the company phone lines


Company Details

Trigon IT solutions & Chimera Advertising

Giza, Mohandseen, Egypt

11-50 employees

Marketing and Advertising

N/A

May 2009 to Apr 2010 (11 months)
Executive Secretary at Trenta Real Estate

Experience Details

Executive Secretary

Administration

Experienced (Non-Manager)

1. Distribution of the requests for the agents of the company and following it up.
2. Arranging all matters in the office generally.
3. Organize the appointments and agenda of the chairman.
4. Receiving complaints from customers and try to find quick solutions.
5. Adding properties to Trenta system and uploading them to Trenta’s web site.
6. Prepare attend for staff and determine discounts according to the company’s rules.
7. Preparation for Friday advertisements for the sales department.
8. Supervising the agenda for drivers and cars of the company.
9. Resolving internal problems which arise between members of the work team.
10. Prepare the company’s magazine
11. Address selection for each apartment
12. Choose the best pictures of the real estate unit
13. Writing comments on each unit


Company Details

Trenta Real Estate

Giza, Mohandseen, Egypt

N/A

Real Estate/Property Management

http://www.trenta.net/

Feb 2008 to Apr 2009 (1 year 1 month)
Office Manger at Esiqama Computer lab

Experience Details

Office Manger

Administration

Experienced (Non-Manager)

N/A


Company Details

Esiqama Computer lab

Giza, Egypt

11-50 employees

Education

N/A

Feb 2005 to Mar 2009 (4 year 0 month)

Education

MBA in Human Resources

Education Details

MBA

Human Resources, Job burnout & Organizational Commitment

Cairo University, Egypt

B / Very Good / 75 - 85%

Compensation and Benefits Training and Development Strategic Human Resources Research Methodology Human Resource Planing Career Path Planing Strategic Planing Organizational Behavior

Also I studied Operation Management Managerial Accounting Managerial Economics Managerial Information System Corporate Finance Marketing

Cairo University
2013 - 2015
Bachelor Of commerce & Business Admenstration in Applied Statistics

Education Details

Bachelor Of commerce & Business Admenstration

Applied Statistics

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2000 - 2004

Certifications

Tofel
Oct 2014

Certificate details

Tofel

Oct 2014

527

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

HR Professional diploma

Nov 2014

Yat

N/A

Training/Course Details

HR Professional diploma

Mar 2007

Institute of Statistical Studies and research (ISSR)

N/A

Training/Course Details

Customer Service

Apr 2011

ICS Center

N/A

Training/Course Details

Customer Service

Apr 2011

ICS Center

N/A

Training/Course Details

Telephone Etiquette

Jun 2012

ICS Center

N/A

Training/Course Details

Dynamic communication skills

Aug 2016

onsite work shop (12 hours)

(DISC Assessment Test )

Training/Course Details

Motivation Goal Sitting

Aug 2016

onsite work shop (12 hours)

Maslow Motivation theory and Goal sitting

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalApplied StatisticsArabicBusiness-orientedChemicalsCustomer RelationsCustomer ServiceCustomer Service Supervisor In Technical SupportDynamic Communication SkillsEcnometricEducationEmployee EngagmentEnglishExecutive SecretaryFrenchHR ManagerHR MangerHR Officer ( Act As HR Manager)HR Professional DiplomaHuman ResourcesICDL InstructorInformation Technology ServicesInternetJob BurnoutJob Burnout & Organizational CommitmentJob SatisfactionLabor LowLearningMBAMarketing And AdvertisingMarketing CoordinatorMicrosoft OfficeMotivationMotivation Goal SittingOffice MangerOracleOrganization Citizenship BehaviorOrganizational Citizenship BehaviorOrganizational CommitmentPlaningPlannerProblem SolverProperty ManagementReal EstateSPSSSign LanguageSpecializationStatistical AnlysisSupportSupportiveTelephone EtiquetteTofel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Advanced

: Extreme - I love it!

:

5-7 years

SPSS

SPSS

: Intermediate

: High

:

1-3 years

Sign Language

Sign Language

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

3-5 years

Applied Statistics

Applied Statistics

: Advanced

: Extreme - I love it!

:

3-5 years

Labor Low

Labor Low

: Advanced

: Extreme - I love it!

:

3-5 years

Ecnometric

Ecnometric

: Advanced

: Extreme - I love it!

:

3-5 years

Planing

Planing

: Advanced

: Extreme - I love it!

:

5-7 years

Organization Citizenship Behavior

Organization Citizenship Behavior

: Advanced

: Extreme - I love it!

:

3-5 years

Statistical Anlysis

Statistical Anlysis

: Advanced

: Extreme - I love it!

:

5-7 years

Job burnout

Job burnout

: Intermediate

: High

:

1-3 years

Organizational commitment

Organizational commitment

: Intermediate

: Extreme - I love it!

:

1-3 years

Organizational citizenship behavior

Organizational citizenship behavior

: Intermediate

: Extreme - I love it!

:

1-3 years

Motivation

Motivation

: Intermediate

: Extreme - I love it!

:

5-7 years

Customer Relations

Customer Relations

: Intermediate

: Extreme - I love it!

:

5-7 years

Job Satisfaction

Job Satisfaction

: Intermediate

: Extreme - I love it!

:

3-5 years

Employee Engagment

Employee Engagment

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Business-oriented, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=127901649&trk=nav_responsive_tab_profile

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