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Bassem Abdellatif Fawzy

Customer Service Expert, Quality Coach

Dubai, United Arab Emirates
  • Performance Manager
  • Quality Assurance Coach
  • Android
  • Customer Service
  • Microsoft Office

Work Experience

  • Technical Support Rep at Teleperformance UAE

    Dec 2016 to present · 1 Years 10 Months
  • Quality Coach at Vodafone International Services

    Mar 2011 to Dec 2016 · 5 Years 2 Months
  • Support Professional at Stream Global Services

    Aug 2010 to Jan 2011 · 6 Months

Education

  • BA in English Language and literature

    Ain Shams University, Faculty of Arts - Egypt 2006 to 2010 · 4 Years
  • High School - Thanaweya Amma

    khaled ibn alwaleed - Egypt 2006

Skills
Tools and Fields of Expertise

  • Performance Manager
  • Quality Assurance Coach
  • Android
  • Customer Service
  • Microsoft Office
  • Mac OS

Languages

  • English

    Fluent
  • Arabic

    Advanced

Training & Certifications

  • Vodafone Way of Care (Team Leaders Module)

    Vodafone Interntional Services · 2016
  • “EDU Egypt Program” in Outsourcing Industry, sponsored by IBM, Infosys & First Source

    Ain Shams University · 2010
  • How to Market Yourself

    Non-Gov Social Activties · 2009
  • Book Reviewing (literary fiction)

    Online Training · 2009
  • “Introduction to marketing”

    Ain Shams Models of United Nations (ASMUN) courses programs' · 2009