Basic Info

Bassem Abd El-Aziz

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Project Manager at Moselay Media Development

Experience Details

Project Manager

Project/Program Management

Experienced (Non-Manager)

- Define the scope of the project in collaboration with internal stakeholders.
- Create & develop needed documents for project documentation.
- Communicate project update for all stakeholders periodically.
- Ensure the project is completed on time and within budget.
- Organizing the various professional people working on a project.
- Make sure that the project's objectives are met and that everyone else is doing their job properly.
- Overseeing the project to ensure the desired result is achieved, the most efficient resources are used and the different interests involved are satisfied.
- Making sure that all the aims of the project are met
- Carrying out risk assessment
- Recruiting specialists and sub-contractors in-case we need.
- Monitoring sub-contractors to ensure guidelines are maintained.
- Making sure the quality standards are met.
- Knowledgeable of Agile.


Company Details

Moselay Media Development

Giza, Egypt

1-10 employees

Computer Software

http://moselaymd.com/

Jun 2015 to present (1 year 6 months)
Sr. Specialist, Customer Support . at LINKdotNET

Experience Details

Sr. Specialist, Customer Support .

Customer Service/Support

Experienced (Non-Manager)

•Follow up with customers who had technical complain to assure that problem Solved.

•Configure and support VPN service over ADSL service.

•Handle problems which are related to VAS “Value Added Services”.

•Handle customer’s inquiries via linkdsl portal (www.linkdsl.com) & social networks pages.

•Handle central offices operations with service resellers.

•Checking complains cases & mails to assure service quality with customers.

•Monitor on other teams that related to support cycle.

•Good Knowledge: (CRM System).


Company Details

LINKdotNET

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Sep 2005 to Feb 2015 (9 years 5 months)
Network Engineer at Nile Information and Communication Networks Company

Experience Details

Network Engineer

Engineering - Telecom/Technology

Entry Level

•Designing and building Data Centers & Computer Networks.

•Follow-Up Customer Complaints.

•Technical Support for ADSL, Internet connection.

•Trouble shooting and configure the routers, Modem Settings.

•Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

•Experience with hardware and software issues.


Company Details

Nile Information and Communication Networks Company

Cairo, Egypt

11-50 employees

Computer Networking , Computer Hardware, Computer Software

N/A

Jan 2005 to Sep 2005 (8 months)

Achievements


* Downtown Katameya Mall (Mobile App.)
Jun/2015-Project Ongoing

Purpose of Mobile Application:

• Marketing: The users can view Retails Offers&Advertisements; through App.
• Social: All users can communicate with one another through App.
• Navigation: All users can use Navigation Map to guide them in Mall.
• Entertainment: All users can enjoy with games and win prizes.

• Android URL: https://play.google.com/store/apps/details?id=com.moselaymd.downtowncommunity

• iOS URL: https://itunes.apple.com/us/app/downtown-katameya/id1086475776?mt=8

* Technoscient Website April 2016 -- May 2016

• Project URL: http://technoscient.org
• I managed build new website for Technoscient company.


* LINKdotNET Project Jan/2014--Feb/2015

• During my work in Link, I managed project from my idea to enhance our service that provided to customers through improve the communication between all departments like (Call Center, Network Operations Center, Field Engineers and Back Office, etc..)



ART's Data Center Project July 2005 -- September 2005

• I was one of the engineers who worked on the project to build ART's Data Center.


Education

• Bachelor of Business Administration, Science and Management Technology in ComputerScience

Education Details

• Bachelor of Business Administration, Science and Management Technology

ComputerScience

Modern Academy, Egypt

C / Good / 65 - 75%

Introduction to complier const

N/A

Modern Academy
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Tawfikia Secondary School

Egypt

1998

C / Good / 65 - 75%

N/A

El Tawfikia Secondary School
1998

Certifications

Certificate details

Mini MBA Scholarship

Jun 2014

N/A

N/A

N/A

Cairo University

N/A

Certificate details

Project Management Professional (PMP) (Attendance certificate)

Jan 2014

N/A

N/A

N/A

ITEGYPT training Centre

N/A

Training and Courses

Training/Course Details

Cisco

Jul 2008

private course

N/A

Training/Course Details

PMP 5th Edition

Jan 2014

ITEGYPT

From Jan 26 2014 to Jan 30 2014 attended PMP at ITEGYPT Course Outline: •Introduction about what is a Project & Project Management. •Organizational Influences and Project Life Cycle. •Project Management Processes. •Project Integration Management. •Project Scope Management. •Project Time Management. •Project Cost Management. •Project Quality Management. •Project Human Resource Management. •Project Communications Management. •Project Risk Management. •Project Procurement Management. •Project Stakeholder Management.

Training/Course Details

Mini MBA Scholarship

Jun 2014

Cairo Center for Training & Consulting. Provided by Cairo University and certified from A.I.P.S “American Institute for Professional Studies”.

Program included the below modules: •Strategic & Analysis Management. •Total Quality Management. (TQM) •Marketing & Sales Management. •Finance & Accounting Management. •Operation Management. •Supply Chain & Procurement Management. •Human Resources Management. •Final project discussion.

Training/Course Details

Communication Skills

May 2009

LinkdotNet

N/A

Training/Course Details

Time Management

Jul 2009

LinkdotNet

N/A

Training/Course Details

Creative Problem Solving & Decision Making Skills

May 2010

LinkdotNet

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Accuracy In WorkAgileAnalyticalArabicAssembling Computer PartsCRM SystemCiscoCommunication SkillsComputer HardwareComputer NetworkingComputer SoftwareComputerScienceCreative Problem Solving & Decision Making SkillsCustomer Relation & ComplainCustomer ServiceE-commerceEnglishFootballHard WorkerHonestyHorsesInternetInternet TechnologyLeaderMicrosoft Word, Excel, Power PointMini MBA ScholarshipNetwork EngineerNetworksPMP 5th EditionProblem SolverProgram ManagementProjectProject ManagementProject Management Professional (PMP) (Attendance Certificate)Project ManagerSr. Specialist, Customer Support .SupportSwimmingTeam PlayerTeamworkTime ManagementTravellingWolves

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

internet technology

internet technology

: Advanced

: High

:

More than 7 years

Assembling Computer Parts

Assembling Computer Parts

: Advanced

: High

:

More than 7 years

CRM System

CRM System

: Intermediate

: Medium

:

3-5 years

Microsoft Word, Excel, Power Point

Microsoft Word, Excel, Power Point

: Intermediate

: Medium

:

More than 7 years

Agile

Agile

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Relation & Complain

Customer Relation & Complain

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Intermediate

: Medium

:

1-3 years

Networks

Networks

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Analytical, Leader, Hard worker, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4

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