Basic Info

Bassem Abd El-Aziz

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Project Manager at Impact Technology Company

Experience Details

Project Manager

Project/Program Management

Manager

- Liaise with the sales team overseas to identify and define project requirements, scope and objectives.
- Make certain that clients needs are met as the project evolves.
- Monitor and track project progress and handle any issues that arise.
- Communicate project updates for all stakeholders periodically.
- Use project management tools to monitor working hours, budget, plans and money spend.
- Report and escalate to management as needed.
- Coordinate activities, resources, equipment and information.
- Create and maintain comprehensive project documentation, plans and reports
- Use multiple tools to handle the project plan such as(Redmine Project Mgmt, GanttProject, Pencil project, Teamwork Project Mgmt, etc.)


Company Details

Impact Technology Company

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Software

N/A

Oct 2016 to Sep 2017 (11 months)
Project Manager at Moselay Media Development Company

Experience Details

Project Manager

Project/Program Management

Manager

- Define the scope of the project in collaboration with internal stakeholders.
- Create & develop needed documents for project documentation.
- Communicate project updates for all stakeholders periodically.
- Ensure the project is completed on time and within budget.
- Organizing the various professional people working on a project.
- Make sure that the project's objectives are met and that everyone else is doing their job properly.
- Overseeing the project to ensure the desired result is achieved, the most efficient resources are used and the different interests involved are satisfied.
- Making sure that all the aims of the project are met
- Carrying out risk assessment
- Recruiting specialists and sub-contractors in-case we need.
- Monitoring sub-contractors to ensure guidelines are maintained.
- Making sure the quality standards are met.
- Use multiple tools to handle the project plan such as(Planio Project Mgmt, Xmind Mapping Software, MarvelApp, etc.).
- Knowledgeable of Agile.


Company Details

Moselay Media Development Company

Giza, Egypt

11-50 employees

Information Technology Services, Computer Software

http://moselaymd.com/

Jun 2015 to Jun 2016 (1 year)
Sr. Specialist, Customer Support . at LiNKdotNET Company

Experience Details

Sr. Specialist, Customer Support .

Customer Service/Support

Experienced (Non-Manager)

•Follow up with customers who had technical complain to assure that problem Solved.

•Configure and support VPN service over ADSL service.

•Handle problems which are related to VAS “Value Added Services”.

•Handle customer’s inquiries via linkdsl portal (www.linkdsl.com) & social networks pages.

•Handle central offices operations with service resellers.

•Checking complains cases & mails to assure service quality with customers.

•Monitoring on other teams that related to support cycle.

•Good Knowledge: CRM System.


Company Details

LiNKdotNET Company

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Dec 2012 to Feb 2015 (2 years 2 months)
Sr. Back Office at LiNKdotNET Company

Experience Details

Sr. Back Office

Customer Service/Support

Experienced (Non-Manager)

•Checking complains cases & mails to assure service quality with customers.
•Follow up with customers who had technical complain to assure that problem Solved.
•Monitoring on other teams that related to support cycle.
•Handle problems which are related to VAS “Value Added Services”.
•Handle central offices operations with service resellers.
•Good Knowledge: CRM System.


Company Details

LiNKdotNET Company

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Dec 2010 to Dec 2012 (2 years)
Leader of Installation Follow-up at LiNKdotNET Company

Experience Details

Leader of Installation Follow-up

Customer Service/Support

Experienced (Non-Manager)

•Helping follow-up team to solve any problems face them till we can achieve our target.

•Monitoring follow-up team performance.

•Supporting the follow-up team 12×7

•Distributing the work to members of the follow-up team.

•Preparing reports of the follow-up team and submit them to the manager to prepare KPIs.


Company Details

LiNKdotNET Company

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Jan 2010 to Dec 2010 (11 months)
Installation Follow-up at LiNKdotNET Company

Experience Details

Installation Follow-up

Customer Service/Support

Experienced (Non-Manager)

• I was supporting installation visit engineers at customer side to solve any problems face them till they can activate ADSL service by installing and configuring the router.


Company Details

LiNKdotNET Company

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Dec 2008 to Dec 2009 (1 year)
Installation Call Center Representative at LiNKdotNET Company

Experience Details

Installation Call Center Representative

Customer Service/Support

Experienced (Non-Manager)

• I was activating ADSL service with the customer over the phone by installing and configuring the router.


Company Details

LiNKdotNET Company

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Dec 2006 to Dec 2008 (2 years)
Installation Visit Representative at LiNKdotNET Company

Experience Details

Installation Visit Representative

Customer Service/Support

Entry Level

• I was activating ADSL service at customer side by installing and configuring the router.


Company Details

LiNKdotNET Company

Giza, Egypt

More than 1000 employees

Internet/E-commerce

www.linkdsl.com

Sep 2005 to Dec 2006 (1 year 3 months)
Network Engineer at Nile Information and Communication Networks Company

Experience Details

Network Engineer

Engineering - Telecom/Technology

Entry Level

•Designing and building Data Centers & Computer Networks.

•Follow-Up Customer Complaints.

•Technical Support for ADSL, Internet connection.

•Troubleshooting and configure the routers, Modem Settings.

•Providing technical support & solving the technical issue via EMail, phone, etc.

•Experience with hardware and software issues.


Company Details

Nile Information and Communication Networks Company

Cairo, Egypt

11-50 employees

Computer Networking , Computer Hardware, Computer Software

N/A

Feb 2005 to Sep 2005 (7 months)

Achievements


■ Downtown Katameya Mall (Mobile App.)

Purpose of Mobile Application:

● Marketing: The users can view Retails Offers&Advertisements; through App.
● Social: All users can communicate with one another through App.
● Navigation: All users can use Navigation Map to guide them in Mall.
● Entertainment: All users can enjoy with games and win prizes.

● Android URL: https://play.google.com/store/apps/details?id=com.moselaymd.downtowncommunity

● iOS URL: https://itunes.apple.com/us/app/downtown-katameya/id1086475776?mt=8

■ Technoscient Website

● I managed build new website for Technoscient company.
● Project URL: http://technoscient.org/


● During my work in LiNKdotNET, I suggested a project idea based on use LiNK Portal to enhance our service provided to customers and improve the communication between all departments that related to support cycle such as (Call Center, Network Operations Center, Field Engineers and Back Office, etc..).



■ ART Data Center Project

● I was one of engineers who worked in project to build ART Data Center.


■ My achievement in university: ● Graduation project: egyptonline.com ● Evaluation: Excellent

Education

Bachelor of Business Administration, Science and Management Technology in ComputerScience

Education Details

Bachelor of Business Administration, Science and Management Technology

ComputerScience

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Tawfikia Secondary School

Egypt

1998

C / Good / 65 - 75%

N/A

El Tawfikia Secondary School
1998

Certifications

Mini MBA
Jun 2014

Certificate details

Mini MBA

Jun 2014

N/A

N/A

N/A

Cairo University

N/A

Certificate details

PMP (Attendance certificate)

Jan 2014

N/A

N/A

N/A

ITEGYPT Training Centre

N/A

Training and Courses

Training/Course Details

Cisco

Jul 2008

private course

N/A

Training/Course Details

PMP 5th Edition

Jan 2014

ITEGYPT

From Jan 26 2014 to Jan 30 2014 attended PMP at ITEGYPT Course Outline: •Introduction about what is a Project & Project Management. •Organizational Influences and Project Life Cycle. •Project Management Processes. •Project Integration Management. •Project Scope Management. •Project Time Management. •Project Cost Management. •Project Quality Management. •Project Human Resource Management. •Project Communications Management. •Project Risk Management. •Project Procurement Management. •Project Stakeholder Management.

Training/Course Details

Mini MBA Scholarship

Jun 2014

Cairo Center for Training & Consulting. Provided by Cairo University and certified from A.I.P.S “American Institute for Professional Studies”.

Program included the below modules: •Strategic & Analysis Management. •Total Quality Management. (TQM) •Marketing & Sales Management. •Finance & Accounting Management. •Operation Management. •Supply Chain & Procurement Management. •Human Resources Management. •Final project discussion.

Training/Course Details

Communication Skills

May 2009

LinkdotNet

N/A

Training/Course Details

Time Management

Jul 2009

LinkdotNet

N/A

Training/Course Details

Creative Problem Solving & Decision Making Skills

May 2010

LinkdotNet

N/A

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Last update was today

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Profile Skills and Keywords

Accuracy In WorkAgileAnalyticalArabicAssembling Computer PartsCRM SystemCiscoCommunication SkillsCommunications SkillsComputer HardwareComputer NetworkingComputer SoftwareComputerScienceCreative Problem Solving & Decision Making SkillsCustomer Relation & ComplainCustomer ServiceDogsE-commerceEnglishFootballGanttProjectHonestyHorsesInformation Technology ServicesInstallation Call Center RepresentativeInstallation Follow-upInstallation Visit RepresentativeInternetInternet TechnologyLeaderLeader Of Installation Follow-upLeadership SkillsMS OfficeMarvel App.Mini MBAMini MBA ScholarshipNegotiation SkillsNetwork EngineerNetworksPMP (Attendance Certificate)PMP 5th EditionPencil ProjectPlanio Project ManagementPlannerProblem SolverProgram ManagementProjectProject ManagementProject ManagerRedmine Project ManagementSoft SkillsSr. Back OfficeSr. Specialist, Customer Support .SupportSwimmingTeam PlayerTeamworkTeamwork Project ManagementTime ManagementTravelingWolvesXmind Mapping Tool

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Marvel App.

Marvel App.

: Advanced

: High

:

1-3 years

internet technology

internet technology

: Advanced

: High

:

More than 7 years

Assembling Computer Parts

Assembling Computer Parts

: Advanced

: High

:

More than 7 years

Redmine Project Management

Redmine Project Management

: Intermediate

: Medium

:

1-3 years

Planio Project Management

Planio Project Management

: Intermediate

: Medium

:

1-3 years

GanttProject

GanttProject

: Intermediate

: High

:

1-3 years

Teamwork Project Management

Teamwork Project Management

: Intermediate

: Medium

:

1-3 years

Pencil Project

Pencil Project

: Intermediate

: High

:

1-3 years

Xmind Mapping Tool

Xmind Mapping Tool

: Intermediate

: High

:

1-3 years

MS Office

MS Office

: Intermediate

: High

:

More than 7 years

Agile

Agile

: Intermediate

: Extreme - I love it!

:

1-3 years

CRM System

CRM System

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Customer Relation & Complain

Customer Relation & Complain

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Communications skills

Communications skills

: Intermediate

: Medium

:

3-5 years

Leadership skills

Leadership skills

: Intermediate

: High

:

5-7 years

Negotiation skills

Negotiation skills

: Intermediate

: High

:

5-7 years

Soft skills

Soft skills

: Intermediate

: Medium

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Analytical, Leader, Planner, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4https://eg.linkedin.com/in/bassem-abd-el-aziz-pmp-mini-mba®-27a155a4

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