
BASSEM MOHAMED AHMED FARAG ABDALLA
Foreign Currency Cashier at Al-Ansari Exchange
Dubai, United Arab EmiratesWork Experience
Foreign Currency CashierFull Time
Al-Ansari Exchange
Jul 2018 - Present -7 yrs
United Arab Emirates , Dubai
- Job Details: Manage and handle the cash/cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages. Carry out smooth and error-free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy. Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements. Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
International Customer Service AdvisorFull Time
Vodafone UK
Oct 2016 - Dec 2017 -1 yr, 2 months
Egypt , Alexandria
- Job Details:- Determines requirements by working with customers. - Answers inquiries by clarifying desired information. - Resolves problems by clarifying issues, researching and exploring answers and alternative solutions. - Escalating unresolved problems. - Fulfills requests by clarifying desired information; completing transactions and forwarding requests. - Upgrade service and offer additional service packages or options. - Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Education
Bachelor's Degree in Accounting
Alexandria University (ALEXU)Jan 2012 - Jan 2016 - 4 yr
Languages
Arabic
FluentEnglish
Fluent