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BASSEM MOHAMED AHMED FARAG ABDALLA

Foreign Currency Cashier at Al-Ansari Exchange

Dubai, United Arab Emirates

Work Experience

  • Foreign Currency CashierFull Time

    Al-Ansari Exchange

    Jul 2018 - Present -7 yrs

    United Arab Emirates , Dubai

    • Job Details: Manage and handle the cash/cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages.  Carry out smooth and error-free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy.  Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements.  Provide information and guidance to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
  • International Customer Service AdvisorFull Time

    Vodafone UK

    Oct 2016 - Dec 2017 -1 yr, 2 months

    Egypt , Alexandria

    • Job Details:- Determines requirements by working with customers. - Answers inquiries by clarifying desired information. - Resolves problems by clarifying issues, researching and exploring answers and alternative solutions. - Escalating unresolved problems. - Fulfills requests by clarifying desired information; completing transactions and forwarding requests. - Upgrade service and offer additional service packages or options. - Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Education

    • Bachelor's Degree in Accounting

      Alexandria University (ALEXU)

      Jan 2012 - Jan 2016 - 4 yr

    Skills

    • Internet
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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