Basic Info

Bassam Salah Mahmoud

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Fortinet Pre-Sales Engineer at Mantrac Distribution

Experience Details

Fortinet Pre-Sales Engineer

Sales/Retail

Entry Level

Sizing the most suitable model and sending quotations to the resellers.


Company Details

Mantrac Distribution

great cairo, Egypt

51-100 employees

Computer and Network Security , Computer Networking , Computer Hardware

www.mantrac-itd.com

Jun 2012 to present (4 years 6 months)
Maintainance & Support Engineer at Mantrac Distribution

Experience Details

Maintainance & Support Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

Attending to the customer maintainance needs, either by providing technical support to fix the problem via phone, visit or remotely: or replacing the product if it is defected.
Managed to achieve customer satisfaction by continuous and fast support for their needs.


Company Details

Mantrac Distribution

great cairo, Egypt

51-100 employees

Computer and Network Security , Computer Networking , Computer Hardware

www.mantrac-itd.com

Jan 2009 to present (7 years 11 months)
Network Professional Services Senior Engineer at Mantrac Distribution

Experience Details

Network Professional Services Senior Engineer

IT/Software Development

Experienced (Non-Manager)

Installation, configuration and troubleshooting of Network devices:

-Fortinet: FortiGate, FortiAnalyzer, FortiManager

-Avaya: IP Office

-LifeSize Video Solutions

-Trend Micro Products

-HP Networking

- Nortel Voice solutions for Medium Business


Company Details

Mantrac Distribution

great cairo, Egypt

51-100 employees

Computer Hardware, Computer Networking , Computer Software

www.mantrac-itd.com

Jan 2009 to present (7 years 11 months)
Fortinet Online Technical Support Engineer at Mantrac Distribution

Experience Details

Fortinet Online Technical Support Engineer

Customer Service/Support

Experienced (Non-Manager)

Providing technical support to tickets opened by Fortinet customers on the official websiteof Fortinet Support


Company Details

Mantrac Distribution

great cairo, Egypt

51-100 employees

Computer and Network Security

www.mantrac-itd.com

Jan 2015 to present (1 year 11 months)

Achievements


In the recent years I was working as pre-sales engineer, which helped me alot in gaining moderate expertise in sales work field.


I attended to the customer maintainance needs, either by trying to fix the problem or replacing the defective product.

I managed to achieve customer satisfaction by continuous and fast support for their needs.


I always depended on myself in what is needed. In school, I studied 90% of the materials by myself without special courses. In college, I studied by nyself and also helped my colleagues in their studies. In graduation project, I was the project leader and managed to get Excellent degree

Education

Communication and Electronics in Computer Architecture & Networks

Education Details

Communication and Electronics

Computer Architecture & Networks, Advanced Electronics

Institute of Aviation Engineering & Technology, Egypt

C / Good / 65 - 75%

Computer Architecture & Networks. C++ Programming basics. Courses in Management. Advanced Electronics. Telephone Switching. Satellite & GPS. Radar.

N/A

Institute of Aviation Engineering & Technology
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Experimental Language School

Egypt

2001

A / Excellent / 85 -100%

N/A

Orman Experimental Language School
2001

Certifications

CCNA
Apr 2008

Certificate details

CCNA

Apr 2008

100 out of 100

N/A

CSCO11408866

Cisco

N/A

Certificate details

APSS - SME Communications

Mar 2013

100 out of 100

N/A

N/A

Avaya

N/A

LCSE
Apr 2013

Certificate details

LCSE

Apr 2013

100 out of 100

N/A

N/A

LifeSize

N/A

LCTE
May 2013

Certificate details

LCTE

May 2013

100 out of 100

N/A

N/A

LifeSize

N/A

Certificate details

Fortinet Network Security Expert 1: Security Sales Associate (NSE 1)

Nov 2015

N/A

N/A

N/A

Fortinet

http://www.fortinet.com/training/certification/NSE1.html

Certificate details

Fortinet Network Security Expert 2: Security Sales Associate (NSE 2)

Dec 2015

N/A

N/A

N/A

Fortinet

http://www.fortinet.com/training/certification/NSE2.html

Certificate details

Fortinet Network Security Expert 3: Security Sales Associate (NSE 3)

Dec 2015

N/A

N/A

N/A

Fortinet

http://www.fortinet.com/training/certification/NSE3.html

Certificate details

Fortinet Network Security Expert 4: FortiGate Network Security Professional (NSE 4)

May 2014

N/A

N/A

N/A

Fortinet

https://www.fortinet.com/support-and-training/training/network-security-expert-program/nse-4.html

Certificate details

Fortinet Network Security Expert 5: FortiGate Network Security Management and Analysis (NSE 5)

Jul 2016

N/A

N/A

N/A

Fortinet

https://www.fortinet.com/support-and-training/training/network-security-expert-program/nse-5.html

Training and Courses

Training/Course Details

CCNA 640-802

Mar 2008

YAT

N/A

Training/Course Details

NSE 4/FortiGate l

Feb 2014

Mantrac Distribution

N/A

Training/Course Details

NSE 4/FortiGate ll

Feb 2014

Mantrac Distribution

N/A

Training/Course Details

EC-Council - Certified Ethical Hacker v8

Nov 2015

Blue Kaizen

N/A

Training/Course Details

Fortinet Xperts Academy

Jul 2015

Fortinet (France)

In-depth workshops of Fortinet

Training/Course Details

LifeSize Certified Training Expert (LCTE)

May 2013

LifeSize (Dubai)

In-depth training for using the LifeSize infrastructure products

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

APSS - SME CommunicationsActive DirectoryAdvanced ElectronicsArabicBasketballBusiness DevelopmentCCNACCNA 640-802Computer And Network SecurityComputer Architecture & NetworksComputer HardwareComputer NetworkingComputer Networks And SecurityComputer SoftwareCreativeCustomer ServiceEC-Council - Certified Ethical Hacker V8EnglishFortinet Network Security Expert 1: Security Sales Associate (NSE 1)Fortinet Network Security Expert 2: Security Sales Associate (NSE 2)Fortinet Network Security Expert 3: Security Sales Associate (NSE 3)Fortinet Network Security Expert 4: FortiGate Network Security Professional (NSE 4)Fortinet Network Security Expert 5: FortiGate Network Security Management And Analysis (NSE 5)Fortinet Online Technical Support EngineerFortinet Pre-Sales EngineerFortinet Xperts AcademyHard WorkerHave Everything OrganizedHaving Good Relations With EveryoneIP Phone SystemsITInstallationInternetLCSELCTELifeSize Certified Training Expert (LCTE)Maintainance & Support EngineerMaintenanceMicrosoft OfficeMicrosoft Windows 8.1Microsoft Windows Server 2012NSE 4/FortiGate LNSE 4/FortiGate LlNetwork Professional Services Senior EngineerNetwork SecurityNetwork SwitchingOrganizerPlannerProblem SolverRepairRetailSalesSoftware DevelopmentSupportTo Follow Up The Newest In TechnologyTo Try To Solve A Software Problem In A Smart Phone Or ComputerVMWare VsphereWindows Installation And HandlingWindows ProgramsWindows Server Update Service

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Windows 8.1

Microsoft Windows 8.1

: Advanced

: High

:

1-3 years

Internet

Internet

: Advanced

: High

:

5-7 years

Microsoft Windows Server 2012

Microsoft Windows Server 2012

: Intermediate

: Medium

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

VMWare Vsphere

VMWare Vsphere

: Beginner

: High

:

1-3 years

Fields of Expertise

Windows Installation and handling

Windows Installation and handling

: Advanced

: High

:

More than 7 years

Windows Programs

Windows Programs

: Advanced

: High

:

More than 7 years

IP Phone Systems

IP Phone Systems

: Intermediate

: Medium

:

1-3 years

Network Security

Network Security

: Intermediate

: Medium

:

3-5 years

Network Switching

Network Switching

: Intermediate

: Medium

:

1-3 years

Active Directory

Active Directory

: Intermediate

: High

:

1-3 years

Computer Networks and Security

Computer Networks and Security

: Intermediate

: High

:

3-5 years

Windows server Update Service

Windows server Update Service

: Intermediate

: High

:

1-3 years

Sales

Sales

: Intermediate

: Medium

:

1-3 years

VMware Vsphere

VMware Vsphere

: Beginner

: High

:

1-3 years

Key Skills

Planner, Hard worker, Creative, Organizer, Problem Solver

Online Presence

https://eg.linkedin.com/in/bassam-salah-mahmoud-9b147218

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