Basic Info

Basma El Derby

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Chairman's Assistant at IFT Corporation

Experience Details

Chairman's Assistant

Administration

Manager

Assisting the chairman in all the daily tasks, hotel reservations, travel tickets, meetings and MOM, hiring and dealing with external customers, also managing the chairman's daily agenda


Company Details

IFT Corporation (multinational)

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Mar 2014 to Nov 2014 (8 months)
Quality Assurance Manager at Victory Link

Experience Details

Quality Assurance Manager

Customer Service/Support

Manager

Creating a quality assurance team, to make sure we are delivering the best service to the customers, checking and reviewing any content before publishing to the customer.


Company Details

Victory Link

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Jun 2013 to Sep 2013 (3 months)
Assistant Manager Quality Assurance at HSBC bank regional services

Experience Details

Assistant Manager Quality Assurance

Customer Service/Support

Manager

N/A


Company Details

HSBC bank regional services (multinational)

6 of october city, Egypt

More then 1000 employees

Banking

www.hsbc.com

Jan 2010 to May 2011 (1 year 3 months)
Quality analyst at Vodafone international services

Experience Details

Quality analyst

Customer Service/Support, Administration

Experienced (Non-Manager)

Auditing the quality process, listening to calls and creating reports, also training new comers on both the technical knowledge and the phone ethics.

Handling the admin team work, and calibrating the the other sites as well


Company Details

Vodafone international services (multinational)

Stoke on trent, United Kingdom

N/A

Telecommunications

www.vodafone.com

Aug 2006 to Oct 2009 (3 years 2 months)
Credit Administrator at Intercontinental Pyramids Park

Experience Details

Credit Administrator

Accounting/Finance

Entry Level

Assisting the financial manager in auditing and handling bills with external customers and manage the bill collectors


Company Details

Intercontinental Pyramids Park (multinational)

Giza, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Jan 2006 to Aug 2006 (7 months)
TeleMarketer at AmecoTech

Experience Details

TeleMarketer

Sales/Retail

Entry Level

Selling long distance calling cards to american customers over the phone


Company Details

AmecoTech

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jan 2004 to Aug 2005 (1 year 7 months)

Education

Bachelor's Degree in Egyptology

Education Details

Bachelor's Degree

Egyptology

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2000 - 2005

Training and Courses

Training/Course Details

Banking and Credit Cards

Jan 2010

HSBC India, Hyderabad

Full course for banking and Credit cards

Training/Course Details

Customer service and quality assurance

Aug 2008

Vodafone UK, Stoke on Trent

Full course on how to be an expert in the field of customer service, and how to audit and follow the international quality assurance methods

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdministration TasksAssistant Manager Quality AssuranceBankingBanking And Credit CardsBusiness DevelopmentChairman's AssistantCredit AdministratorCustomer ServiceCustomer Service And Quality AssuranceCustomer ServicesEgyptologyEnglishFinanceHSBC Bank Regional ServicesHealthcare And Medical ServicesHospitalityHotelsIFT CorporationInsuranceIntercontinental Pyramids ParkInternet ResearchMarketing And AdvertisingMicrosoft ApplicationsQuality AnalystQuality Assurance ManagerRetailSalesSupportTeleMarketerTelecommunicationsTrainingVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft applications

Microsoft applications

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer services

customer services

: Expert

: Extreme - I love it!

:

More than 7 years

administration tasks

administration tasks

: Expert

: Extreme - I love it!

:

5-7 years

Like Basma `s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Basma 's full profile and find more great talent and professionals to join your team.