Basic Info

Basem Shoukry

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

HR Consulting Services Team Lead - Second Level Support at HITS

Experience Details

HR Consulting Services Team Lead - Second Level Support

Customer Service/Support, Human Resources

Manager

 Support customers via email, phone and visits in Helpdesk department.
 Working on automated system to produce accurate and timely payroll reports.
 Use HR/Payroll system for achieving required automation in various HR/Payroll activities.
• Understanding business analysis cycles and integration point between different departments.
• Apply and adapt practices and techniques to the special requirements of HRMS management (Human Resource Management Systems).
• Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities)
• Handle employees’ social insurance.


Company Details

HITS

Cairo, Egypt

51-100 employees

Human Resources

www.hitssolutions.com

Oct 2008 to present (8 years 11 months)
O Education Technology Specialist at ST. Fatima Language School

Experience Details

O Education Technology Specialist

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Support Computer Labs with all required software and hardware.
 Maintenance all smart board, projectors and electronic machines.
 Teach Information technology for IGCSE students (Practical part).


Company Details

ST. Fatima Language School

Cairo, Egypt

501-1000 employees

Education

http://www.stfatima.edu.eg/ui/language/Main.aspx

Sep 2004 to Sep 2008 (4 years)

Achievements


I have achievements as Application Consultant at HITS company, as follows:
• Very Good knowledge of the principles and practices of human resources.
• Apply and adapt practices and techniques to the special requirements of HRMS management (Human Resource Management Systems).
• Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities)
• Handle employees’ social insurance.
• Excellent Knowledge in:
 Benefits Administration,
 Performance Management,
 Communication Processes,
 Compensation and Wage Structure.
 HRIS (Human Resources Information Systems) techniques in all aspects of human resources management.
• Very Good Knowledge in:
 MS SQL
 IIS (Internet Information Service).
 ASP.NET
• Implemented HITS application at HC Broker Company.
• Implemented HITS DNA Cloud version at PICO International Petroleum Company.




• Good experience at Information and Communication Technology.
• Very Good experience at communication skills.
• Very Good Knowledge in:
 A+
 System and Network Administration.





• Support customers via email, phone and visits via Helpdesk department. • Working on automated system to produce accurate and timely payroll reports. • Use HR/Payroll system for achieving required automation in various HR/Payroll activities. • Different HR / Payroll application experience. • Understanding business analysis cycles and integration point between different departments.

Education

BSC in Education Technology

Education Details

BSC

Education Technology

Assuit University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assuit University
1998 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Refaa Secondary School

Egypt

1997

B / Very Good / 75 - 85%

N/A

Refaa Secondary School
1997

Certifications

Certificate details

Secondary Certificate

Jun 1997

N/A

N/A

N/A

N/A

Certificate details

BSC of Specific Education Faculty

Oct 2012

N/A

N/A

N/A

N/A

Training and Courses

HRMS at HITS
Nov 2008

Training/Course Details

HRMS

Nov 2008

HITS

How to Manage Company HRMS daily operations via smart applications.

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

A Good Deal Between PeopleAdaptiveApplication ConsultantArabicBSC Of Specific Education FacultyCommunicatorCustomer ServiceEducationEducation TechnologyEnglishFlexibleHR Consulting Services Team Lead - Second Level SupportHRMSHard WorkerHonestyHuman ResourcesHuman Resources (HR)LeaderLoyaltyMS OfficeO Education Technology SpecialistSecondary CertificateSmart ApplicationsSupportSupportiveTechnical Analysis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Smart Applications

Smart Applications

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Advanced

: High

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

3-5 years

Fields of Expertise

Technical Analysis

Technical Analysis

: Expert

: High

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

3-5 years

Application Consultant

Application Consultant

: Advanced

: High

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Flexible / Adaptive, Supportive

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