Basic Info

Basem Hennawi

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Second Level Support Team Leader. at HITS Technologies

Experience Details

Second Level Support Team Leader.

Customer Service/Support, Human Resources, Operations/Management

Manager

• Use reporting tools to provide efficient report to measure support team utilization.
• Plan and manage weekly schedule for Second level support tasks.
• Generate weekly reports for management using power BI Dashboard.
• Guide second level of support to receive, handle, investigate and re-direct received customers’ cases to appropriate departments in appropriate manner.
• Guide second line of support to troubleshoot application issues and re-direct bugs to development team.
• Guide support team to implement appropriate solution in Performance & Appraisal Management, compensation (Benefit administration and Payroll).
• Guide support team to implement and adapt an appropriate solution in customer personnel (Leave Management system, Misconduct, Change of status and other modules).
• Work closely with our customers to build and manage payroll interface with their interfaces and integration drivers with HITS solutions.
• Capture customers time keeping requirements and build drivers that meet their business needs.
• Manage integration cycles with 1st class ERPs like (SAP, ORACLE EBS and MS Dynamics AX).
• Handle customers’ escalation and set corrective actions accordingly.


Company Details

HITS Technologies

Cairo, Egypt

51-100 employees

Human Resources

www.hitssolutions.com

Mar 2017 to present (10 months)
First Level Support Team Leader. at HITS Technologies

Experience Details

First Level Support Team Leader.

Customer Service/Support, Human Resources, Operations/Management

Manager

• Guide and manage support team members to introduce high service quality via application interface and backend.
• Guide support team to prepare weekly schedule report to measure team utilization and assign tasks accordingly.
• Support many customers’ industrial (Automotive, Oil & Gas, Financial services and General business).


Company Details

HITS Technologies

Cairo, Egypt

N/A

Human Resources

www.hitssolutions.com

Jan 2016 to Feb 2017 (1 year 1 month)
Senior Application Consultant. at HITS Technologies

Experience Details

Senior Application Consultant.

Customer Service/Support, Human Resources, Operations/Management

Manager

• Guide and manage consultancy team to implement clients’ business wise using HITS Technologies HR / Payroll system.
• Guide consultancy team to introduce high quality of consultancy using HITS Apps.


Company Details

HITS Technologies

Cairo, Egypt

N/A

Human Resources

www.hitssolutions.com

Oct 2010 to Dec 2015 (5 years 2 months)
Application Consultant. at HITS Technologies

Experience Details

Application Consultant.

Customer Service/Support, Human Resources, Operations/Management

Entry Level

• Install and troubleshoot HITS Technologies software.
• Provide quality customer support by answer customer calls, emails and conduct onsite-visits.
• Implement customer business wise using HITS Technologies HR/ Payroll system.
• Train customer staff on HR and Payroll using HITS application information system.
• Use CRM tools to create, save and record all customer cases history.
• Create knowledge base articles to support customers to resolve end users’ problems.


Company Details

HITS Technologies

Cairo, Egypt

N/A

Human Resources

www.hitssolutions.com

Oct 2008 to Sep 2010 (1 year 11 months)
Computer Science Teacher Assistant at ST. Fatima Language School

Experience Details

Computer Science Teacher Assistant

Education/Teaching, Training/Instructor

Entry Level

• Teach Information technology for IGCSE students (Practical Part).


Company Details

ST. Fatima Language School

Cairo, Egypt

501-1000 employees

Education

http://www.stfatima.edu.eg/ui/language/Main.aspx

Feb 2006 to Sep 2008 (2 years 7 months)
O Education Technology Specialist at ST. Fatima Language School

Experience Details

O Education Technology Specialist

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Install and troubleshoot all MS OS software and other application used in IGCSE Labs
• Maintain all smart boards used in School’s classes.
• Maintain all PCs and support computer labs with all required Software / Hardware.


Company Details

ST. Fatima Language School

Cairo, Egypt

501-1000 employees

Education

http://www.stfatima.edu.eg/ui/language/Main.aspx

Sep 2004 to Jan 2006 (1 year 4 months)

Achievements


I have achievements as Application Consultant at HITS company, as follows:
• Very Good knowledge of the principles and practices of human resources.
• Apply and adapt practices and techniques to the special requirements of HRMS management (Human Resource Management Systems).
• Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities)
• Handle employees’ social insurance.
• Excellent Knowledge in:
 Benefits Administration,
 Performance Management,
 Communication Processes,
 Compensation and Wage Structure.
 HRIS (Human Resources Information Systems) techniques in all aspects of human resources management.
• Very Good Knowledge in:
 MS SQL
 IIS (Internet Information Service).
 ASP.NET
• Implemented HITS application at HC Broker Company.
• Implemented HITS DNA Cloud version at PICO International Petroleum Company.




• Good experience at Information and Communication Technology.
• Very Good experience at communication skills.
• Very Good Knowledge in:
 A+
 System and Network Administration.





• Support customers via email, phone and visits via Helpdesk department. • Working on automated system to produce accurate and timely payroll reports. • Use HR/Payroll system for achieving required automation in various HR/Payroll activities. • Different HR / Payroll application experience. • Understanding business analysis cycles and integration point between different departments.

Education

BSc in Education Technology

Education Details

BSc

Education Technology

Assuit University, Egypt

C / Good / 65 - 75%

N/A

N/A

Assuit University
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Refaa Secondary School

Egypt

1997

B / Very Good / 75 - 85%

N/A

Refaa Secondary School
1997

Certifications

Certificate details

Secondary Certificate

Jun 1997

N/A

N/A

N/A

N/A

Certificate details

BSc of Specific Education Faculty

Oct 2002

N/A

N/A

N/A

N/A

Training and Courses

HRMS at HITS
Nov 2008

Training/Course Details

HRMS

Nov 2008

HITS

How to Manage Company HRMS daily operations via smart applications.

Jobseeker photo

Profile Skills and Keywords

A Good Deal Between PeopleAdaptiveApplication ConsultantApplication Consultant.ArabicBSc Of Specific Education FacultyCommunicatorComputer Science Teacher AssistantCustomer ServiceEducationEducation TechnologyEnglishFirst Level Support Team Leader.FlexibleHRMSHard WorkerHonestyHuman ResourcesHuman Resources (HR)LeaderLoyaltyMS OfficeManagementO Education Technology SpecialistSecond Level Support Team Leader.Secondary CertificateSenior Application Consultant.Smart ApplicationsSupportSupportiveTechnical Analysis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Smart Applications

Smart Applications

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Advanced

: High

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: High

:

3-5 years

Fields of Expertise

Technical Analysis

Technical Analysis

: Expert

: High

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

3-5 years

Application Consultant

Application Consultant

: Advanced

: High

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Flexible / Adaptive, Supportive

Basem is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Basem's full profile and find more great talent and professionals to join your team.