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BASEM AHMED SADIK

OPERATION DIRCTOR at Prestige Facilities & Property Management

Largo, United States

Work Experience

  • OPERATION DIRCTORFull Time

    Prestige Facilities & Property Management

    Jul 2015 - Present -10 yrs

    United States , Tampa

    • Job Details:Full responsibility for the operational management and service delivery of all soft services within the contracts to meet business and contract objectives as: • Cleaning. • Catering • Fleet management • Security • Landscaping Human Resource Management * Deal with management issued on a daily basis to ensure good teamwork and high morale * Introduce and support team meetings and events to develop the facilities team's understanding and awareness of the customer's facilities, functions, goals, objectives and key personnel. Finance * Report on Financial performance of the contract through the monitoring of financial progress from figures provided by the commercial department for labor, material and sub-contractors * Prepare a formal monthly report dealing with labor / HR issues, costs, financial performance and customer issues General * Establish, operate and maintain procedures for the effective planning, organization, control, monitor and review of the service * Manage interface with third party suppliers and sub-contractors * Understand and meet customer requirements, agreeing and implementing service levels and utilizing feedback to improve service.

  • OPERATION MANAGERFull Time

    WHITE HORSE FACILITY MANAGEMENT

    Nov 2010 - Jul 2015 -4 yrs, 8 months

    Egypt , Cairo

    • Job Details:FACILITY MANAGEMENT

  • Operation DirectorFull Time

    Hill International

    Jun 2008 - Nov 2010 -2 yrs, 5 months

    Libya , Tripoli

    • Job Details:Ensure the effective delivery of consistent Administration services within company buildings nation-wide. • Security • Housekeeping. • Maintenance. • Transportation (Fleet Management). • Soft services tenders. • Company policy and procedure implementation. • Visa and entering documentation managing. • Governmental relation. • Ensure efficient implementation of Administration standard procedure. • Implement a “customer first” culture within the Admin. team and the suppliers such that the requirements of the business and the people are anticipated and met • Directly manage all Administration related activities in other subsidiaries. • Produce an efficient process manual and SLA to govern various business relationships within Admin. team and with other entities • Ensure best practice implementation and exchange of experience within all premises based on different operation style • Provision of management information, in agreed format, regarding all the Admin. services, budget performance and cost-saving approaches • Work with HR team to design and launch Admin. Surveys in order to step up the level of satisfaction in the company .

    • Education

    • Hospitality Management in HOTEL MANAGEMENT

      High Institute of Tourism and Hotels

      Jan 1992 - Jan 1996 - 4 yr

    • High School - Other

      Al Orman

      Jan 1992 

    Achievements

    • 18 years of experience in the Property Operations management /Administration Support Services & Facility Soft Services Management. • 5 years of experience in Sales, customer service, hospitality & property management. Strong customer service skills, with the ability to diffuse difficult situations. Proficient in general office duties, including Microsoft Office

    Skills

    • General Management
    • Administration Management
    • Property
    • Hotel Management
    • Restaurant Management
    • Facility Management

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    Training & Certifications

    • OPERATION MANAGEMENT

      PRESTIGE AND WHITE HORSE FM·2010

    • PROPERTY MANAGEMENT

      USF·2009
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