Basant Wafy

Front Office SupervisorFull Time

• Job Details:- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. - Maintain effective communication with all related departments to ensure smooth service delivery. - Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. - Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services Supervisor all Front Desk employees ensuring guests are taken care of in a professional and friendly manner. - Maintain an up-to-date knowledge of hotel and local services and supply information and respond to guest queries. - Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy. - Ensure all guest registrations are completed and correspond with guest information.

Front Office ReceptionistFull Time

• Job Details:- Greet and welcome guests as soon as they arrive at the office. - Direct visitors to the appropriate person and office. - Answer, screen and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures). - Provide basic and accurate information in-person and via phone/email. - Receive, sort and distribute daily mail/deliveries. - Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). - Order front office supplies and keep inventory of stock. - Update calendars and schedule meetings. - Arrange travel and accommodations, and prepare vouchers. - Keep updated records of office expenses and costs. - Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Customer Service RepresentativeFull Time

• Job Details:- Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support.