Basic Info

Barsoum Abd ElMseeh

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Communication Skills/Sales Trainer at EHM: Exhibition Housing Management

Experience Details

Communication Skills/Sales Trainer

Education/Teaching, Creative/Design/Art, Sales/Retail

Manager

Training new comers on :
• Communication Skills
• Customer Satisfaction
• Handling Techniques
• Sales Techniques
• Companies Tools and Database
• Conducting Training Evaluation Surveys
• Design, plan, organize, or direct orientation and training programs
• Monitor the recruitment process and conduct interviews with candidates.


Company Details

EHM: Exhibition Housing Management

Cairo, Egypt

N/A

Travel and Tourism

N/A

Jan 2016 to present (11 months)
Communication Skills/Product Trainer at Orange

Experience Details

Communication Skills/Product Trainer

Education/Teaching, Training/Instructor

Manager

Outsourced by IMI International at mobinil for
Training new comers on :
• Communication Skills
• Soft Skills
• Customer Satisfaction
• Handling Techniques
• Product Knowledge
• Company’s Tools And Data Base
Also Making Sure To :
• Conduct Training Evaluation Surveys
• Design, plan, organize, or direct orientation and training programs
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
• Schedule classes based on availability of classrooms or equipment


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Management Consulting, Marketing and Advertising

http://www.imi-intl.com/

Oct 2012 to Mar 2014 (1 year 5 months)
Customer Satisfaction/Sales Team Leader at Sutherland Global Services

Experience Details

Customer Satisfaction/Sales Team Leader

Operations/Management

Manager

• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed
• Coach and help develop team members; help resolve dysfunctional behavior
• Drive the team’s numbers in sales and customer satisfaction to reach and even exceed targets


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.sutherlandglobal.com/

Jun 2011 to Jan 2012 (7 months)
Technical Advisor at Teleperformance

Experience Details

Technical Advisor

Customer Service/Support

Experienced (Non-Manager)

Outsourced for Samsung UK Accounts

• Providing technical solutions for Audio Visual devices.
• Answer and resolve customer questions/ complaints/ escalations & provide the best support by delivering world class customer service in a professional manner.


Company Details

Teleperformance

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://www.teleperformance.com/en-us/

Dec 2010 to May 2011 (5 months)
2nd Line Senior Technical Consultant at Vodafone UK

Experience Details

2nd Line Senior Technical Consultant

Customer Service/Support

Experienced (Non-Manager)

• Fully committed to providing world class customer service with the highest possible standards for customer service and support to build customer satisfaction and loyalty
• Responding to customer queries and helping wireless cell phone customers with any inquiries or requests, and at the same time resolving issues efficiently and professionally
• Excavate for new ideas, information to facilitate and enhance the troubleshooting process which in turn enhances the overall customer experience.
• Design material for junior & senior agents for Soft Skills, Customer Satisfaction and on top of all, technical support material; conducted orientations in regards to the products/services Vodafone UK has and releases exclusively on the UK market.


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com/content/index.html

Jul 2010 to Nov 2010 (4 months)
Technical Consultant at Vodafone Australia

Experience Details

Technical Consultant

Customer Service/Support

Entry Level

• Own and manage client relationship and manage customers’ accounts.
• Meeting service level in handling all transactions measured through productivity reports.
• Support company’s GPRS and 3G products e.g. BlackBerry, Mobile Broadband modems, Mobile Internet…etc.


Company Details

Vodafone Australia

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com/content/index.html

Oct 2009 to Jul 2010 (9 months)

Achievements


established sound training programs from scratch and improving training processes and procedures.


Trained more than 200 new employees.
Met deadlines consistently.

Educated team members in the utilization of new systems that improved business growth.


collaborated with team members and teach new concepts in an effective manner.

Proven track record of analyzing requirements and designing key solutions that meet customer goals.

Exceeding Sales targets constantly.


Straight "A" grades in quality and customer satisfaction.




Meeting customer expectations on daily basis

always able to rectify problems and make sure to educate the customers for future reference


promoted to 2nd line tech. support.


Received the highest grade "great manner" as an honorary award after completing My military services

Education

Bachelor's Degree in Management

Education Details

Bachelor's Degree

Management , Information System

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2009 - 2013
High School - American diploma

High School Details

American diploma

Dream International School

Egypt

2007

C / Good / 65 - 75%

N/A

Dream International School
2007

Certifications

TOT
May 2012

Certificate details

TOT

May 2012

N/A

N/A

N/A

Orange

Training Of Trainers

Training and Courses

Training/Course Details

Training Of Trainers

May 2012

Mobinil

N/A

Training/Course Details

Blackberry 2nd line Technical support

Oct 2009

Vodafone Australia

N/A

Training/Course Details

Mobile Broadband 2nd line Technical support

Oct 2009

Vodafone Australia

N/A

Training/Course Details

Communication Skills in Quality Training

Oct 2009

Vodafone Australia

N/A

Training/Course Details

Sales Training

Jun 2011

Sutherland Global Services

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

2nd Line Senior Technical ConsultantArabicBeing UniqueBlackberry 2nd Line Technical SupportBusiness DevelopmentChallengesCommunication SkillsCommunication Skills In Quality TrainingCommunication Skills/Product TrainerCommunication Skills/Sales TrainerContributing To SocietyCreativeCustomer Satisfaction/Sales Team LeaderCustomer ServiceDesignEnglishHard WorkerInformation SystemInternet ResearchManagementManagement ConsultingMarketing And AdvertisingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMobile Broadband 2nd Line Technical SupportMorning RunsNegotiatorOffshoringOutsourcingPlannerProblem SolverProject ManagingRecruitingRetailSalesSales TrainingSelf DevelopingSocial MediaSolving ProblemsStanding OutSupportSutherland Global ServicesSwimmingTOTTeaching People New SkillsTeam LeadingTechnical AdvisorTechnical ConsultantTechnical Solutions ProvidingTelecommunicationsTrainingTraining Of TrainersTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Fields of Expertise

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Team Leading

Team Leading

: Expert

: Extreme - I love it!

:

1-3 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Technical Solutions Providing

Technical Solutions Providing

: Expert

: High

:

3-5 years

sales

sales

: Expert

: High

:

3-5 years

Project Managing

Project Managing

: Advanced

: High

:

1-3 years

recruiting

recruiting

: Advanced

: High

:

1-3 years

Key Skills

Planner, Hard worker, Negotiator, Creative, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABlG4ykBf9xOiBSuZoN-UmCJ2I_SODoD2ik&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/barsoum.abdelmseehhttps://twitter.com/Barsoum_

Like Barsoum`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Barsoum's full profile and find more great talent and professionals to join your team.