Baher Beshay

Acting as operation manger (ACM)Full Time

• Job Details: Determines call center operational strategies by conducting needs assessments, performance reviews and capacity planning. managing the daily running of the call Centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations; managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. monitoring random calls to improve quality, minimise errors and track Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Operation SupervisorFull Time

International account adviserFull Time