Baher Mahamed

Abdullah Al-othaim Markets

• It Specialist supervisorFull Time

  Apr 2024 - Present -1 yr, 3 months

  Egypt , Cairo

  • Job Details:•Leading the technical support team, support them and providing them with what they need. •Make periodic reports on the technical support team and status of the branches. •Attending meetings and looking for solutions to problems. •Follow up the implementation of the technical development plans for the branches. •Supervising Provided technical support to customers over the phone and via email To complete the work successfully. •Supervising technical problems and fixing them by the technical support employee and providing on-site support. •Supervising a team of technical staff, providing guidance and support to ensure successful completion of tasks. •Facilitated monthly team meetings to discuss case progress ess and offer interdisciplinary support. •Created an technical support team training documentation that improved technical proficiency.
• It SpecialistFull Time

  Apr 2023 - Present -2 yrs, 3 months

  Egypt , Cairo