Baher Magdi Khalaf

Concentrix

• Booking AgentFull Time

  Aug 2023 - Dec 2023 -4 months

  • Job Details:Detail-oriented and customer-focused Booking Agent with experience in coordinating reservations, handling customer inquiries, and ensuring smooth booking processes. Skilled in managing schedules, negotiating rates, and providing excellent customer service to enhance client satisfaction. Proficient in using booking software and maintaining accurate records to optimize efficiency. • Coordinate and manage client reservations for transportation, accommodation, or entertainment services. • Communicate with clients to understand their needs and provide suitable booking options. • Negotiate rates and secure the best deals while maintaining company policies. • Process payments, issue tickets, and confirm reservations. • Handle booking modifications, cancellations, and refunds efficiently. • Maintain accurate records and update booking systems. • Resolve customer concerns and provide support to ensure a seamless experience.
• Customer Service AssistantFull Time

  Aug 2023 - Dec 2023 -4 months

  • Job Details:Booking Agent - CV Description Professional Summary: Detail-oriented and customer-focused Booking Agent with experience in coordinating reservations, handling customer inquiries, and ensuring smooth booking processes. Skilled in managing schedules, negotiating rates, and providing excellent customer service to enhance client satisfaction. Proficient in using booking software and maintaining accurate records to optimize efficiency. Key Responsibilities: • Coordinate and manage client reservations for transportation, accommodation, or entertainment services. • Communicate with clients to understand their needs and provide suitable booking options. • Negotiate rates and secure the best deals while maintaining company policies. • Process payments, issue tickets, and confirm reservations. • Handle booking modifications, cancellations, and refunds efficiently. • Maintain accurate records and update booking systems. • Resolve customer concerns and provide support to ensure a seamless experience. Skills: • Strong communication and negotiation abilities • Customer service and problem-solving skills • Proficiency in booking and scheduling software • Attention to detail and organizational skills • Ability to multitask and work under pressure
• Customer Service AssistantFull Time

  Feb 2023 - Aug 2023 -6 months

  Egypt , Cairo

  • Job Details:Anti-Fraud Team in Ride-Hailing Customer Service I worked as  Anti-Fraud agent  in a ride-hailing company (DiDi) customer service department is responsible for identifying, preventing, and handling fraudulent activities to ensure a safe and fair platform for both riders and drivers. Their primary goal is to detect suspicious activities, investigate fraud cases, and take appropriate actions to protect users and company resources. 1. Fraud Detection & Prevention: Monitoring ride transactions for unusual patterns. Using AI and machine learning to flag suspicious behavior. Preventing GPS manipulation, fake rides, and identity fraud. 2. Investigating Fraud Cases: Analyzing complaints from riders and drivers related to fraud. Cross-checking data and verifying suspicious transactions. Collaborating with cybersecurity and data teams to track fraudsters. 3. Handling Customer Complaints & Disputes: Assisting riders who report overcharges, fake rides, or driver misconduct. Supporting drivers who fall victim to fraudulent activities. Resolving cases involving stolen payment methods or account takeovers. 4. Account Security & Policy Enforcement: Blocking or restricting accounts involved in fraudulent activities. Implementing stronger verification methods to prevent misuse. Educating users on safe practices to avoid scams. 5. Legal & Compliance Support: Working with law enforcement if necessary. Ensuring compliance with local regulations on fraud prevention. The Anti-Fraud Team plays a crucial role in maintaining trust within the ride-hailing ecosystem, protecting both drivers and passengers from fraudulent activities while ensuring smooth and secure operations
• Customer Service AssistantFull Time

  Feb 2023 - Aug 2023 -6 months

  • Job Details:Anti-Fraud Team in Ride-Hailing Customer Service I worked as  Anti-Fraud agent  in a ride-hailing company (DiDi) customer service department is responsible for identifying, preventing, and handling fraudulent activities to ensure a safe and fair platform for both riders and drivers. Their primary goal is to detect suspicious activities, investigate fraud cases, and take appropriate actions to protect users and company resources. 1. Fraud Detection & Prevention: Monitoring ride transactions for unusual patterns. Using AI and machine learning to flag suspicious behavior. Preventing GPS manipulation, fake rides, and identity fraud. 2. Investigating Fraud Cases: Analyzing complaints from riders and drivers related to fraud. Cross-checking data and verifying suspicious transactions. Collaborating with cybersecurity and data teams to track fraudsters. 3. Handling Customer Complaints & Disputes: Assisting riders who report overcharges, fake rides, or driver misconduct. Supporting drivers who fall victim to fraudulent activities. Resolving cases involving stolen payment methods or account takeovers. 4. Account Security & Policy Enforcement: Blocking or restricting accounts involved in fraudulent activities. Implementing stronger verification methods to prevent misuse. Educating users on safe practices to avoid scams. 5. Legal & Compliance Support: Working with law enforcement if necessary. Ensuring compliance with local regulations on fraud prevention. The Anti-Fraud Team plays a crucial role in maintaining trust within the ride-hailing ecosystem, protecting both drivers and passengers from fraudulent activities while ensuring smooth and secure operations.