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Baher Mohamed Khafaga

Operations Manager at Partners Outsourcing

Faisal, Giza, Egypt

Work Experience

  • Senior Business Development & Account ExecutiveFull Time

    Midlocalize

    Dec 2021 - Present -3 yrs, 7 months

    Egypt , Giza

    • Job Details:• Develop a growth strategy focused both on financial gain and customer satisfaction. • Supervising a team consisting of 2 Juniors Executives. • Prospect and target new clients/opportunities. • Build and maintain an active pipeline. • Achieve assigned revenue quota. • Conduct research to identify new markets and customer needs. • Communicate with potential clients via phone calls, emails, etc. • Arrange business meetings with prospective clients. • Promote the company’s services addressing or predicting clients’ objectives. • Prepare sales contracts ensuring adherence to law-established rules and guidelines. • Prepare quotes for customers and follow up to convert quotes into projects. • Evaluates and processes RFPs as necessary. • Keep records of sales, revenue, invoices, etc. • Provide trustworthy feedback and after-sales support. • Build long-term relationships with new and existing customers. • Use knowledge of translation and client industries to promote unique differentiators and value propositions. • Assist in the coordination and implementation of marketing strategies. • Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy. • Provide clients with relevant information about the company, solutions provided, pricing structure, production processes, project management, and customer service. • Represent our company at trade shows, expositions, and conferences when necessary.
  • Business Development RepresentativeFull Time

    Avantpage Inc

    Mar 2021 - Present -4 yrs, 4 months

    United States

    • Job Details:• Monitor inbound sales requests, following up with all prospects and preparing quotes or passing them to BDMs. • Use Avantpage criteria and own research to distinguish between transactional requests and more significant opportunities to be developed. • Make outbound calls and emails to Leads and Marketing Qualified Leads and qualify for sales. Set initial meetings and introduce Business Development Managers as appropriate. • Conduct research to assist Business Development Team with prospecting for target companies. • Monitor Avantpage’s Live Chat and assign requests as needed, following up on inbound requests or sales opportunities. • Use translation and client industries knowledge to promote Avantpage’s unique differentiators and value proposition. • Identify client needs and suggest appropriate solutions. • Maintain working knowledge of Avantpage tools and internal processes. • Follow the Avantpage sales process and track 100% of sales activity in HubSpot. • Actively participate in LinkedIn and other social forums to promote company posts and share appropriate activities.
  • Business Development & Account ExecutiveFull Time

    Midlocalize

    Oct 2019 - Dec 2021 -2 yrs, 2 months

    Egypt , Giza

    • Job Details:• Build contacts with potential clients to create new business opportunities. • Keep the prospective client database updated. • Make cold calls for new business leads. • Support in writing new business proposals. • Maintain knowledge of all product and service offerings of the company. • Arrange meetings for senior management with prospective clients. • Follow company guidelines and procedures for the acquisition of customers, submission of tenders, etc. • Building long‐lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. • Developing sales strategies and setting quotas. • Handling complaints and negotiations. • contributed to increasing the revenues of Midlocalize by almost 1M USD within 2021.
  • Operations ManagerPart Time

    Partners Outsourcing

    Nov 2017 - Present -7 yrs, 8 months

    Egypt , Cairo

    • Job Details:1- Hiring, training, coaching, and leading call center representatives as they provide support for customers. 2- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives 3- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees. 4- Assisting other management team members in identifying trends and establishing call center goals. 5- Ensuring staff members are achieving desired service levels and taking corrective action, as needed. 6- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. 7- Taking on other tasks or projects to support employees, other managers, and call center operations.
  • Education

    • BA in Accounting

      Cairo University (CU)

      Jan 2012 - Jan 2016 - 4 yr

    • High School - Thanaweya Amma

      Al Kedevia Milatery High school

      Jan 2012 

    Activities

    • Former Corporal at Egyptian Air Defense Forces command

      Volunteering

      Apr 2018 - Jun 2019 -1 yr, 2 months

    Skills

    • customer relationships
    • Business Development
    • Soft Skills
    • Customer Care
    • Sales Target
    • Communication
    • Negotiation
    • Critical Thinking
    • Crisis Management
    • B2B Sales
    View More

    Languages

    • English

      Advanced

    Training & Certifications

    • Accounting

      Cairo University ·2015
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