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Baher Fathy

Senior ITSM Consultant at Credit Agricole Egypt Bank

Cairo, Egypt

Work Experience

  • Senior ITSM ConsultantFull Time

    Credit Agricole Egypt Bank

    Jan 2016 - Present -9 yrs, 6 months

    Egypt

    • Job Details:• Responsible for architecture, design and deployment of ITOM Solutions. • Responsible for designing and implementation of AppDynamics APM. Solutions: MicroFocus:- • Operations Manager i (OMi) • Operations Bridge Reporter (OBR) • Application Performance Management (APM) • Universal Configuration Management Database (uCMDB) • SiteScope • Network Node Manager i (NNMi) • Network Node Manager iSPI Performance & iSPi for traffic • Service Manager • BSM Connector AppDynamics:- • AppDynamics APM Others:- • Cisco Prime Infrastructure • Flexera Asset Management • MEGA enterprise architecture software
  • ITSM ConsultantFull Time

    Credit Agricole Egypt Bank

    Jan 2008 - Dec 2015 -7 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Responsible for implement, Configure, test, and release monitoring tools associated with managing and reporting of networks, systems and services. Solutions:- o HP OMi o HP OMW o HP uCMDB o HP SiteScope o HP NNMi
  • Network Security EngineerFull Time

    Suez Canal Bank

    May 2005 - Dec 2007 -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:• Managing and operating all security devices and their associated software, such as routers, switches, firewalls, intrusion detection/intrusion prevention and anti-virus. • Establishing and maintaining Site-to-Site VPN, IPSEC Tunnels and SSL VPN. • maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization. • Implementation and support of IBM Tivoli NetView Monitoring solution. • Implementation and support of CiscoWorks.
  • Network EngineerFull Time

    Egypt Post

    May 2005 - Apr 2006 -11 months

    Egypt , Cairo

    • Job Details:• Configure and install various network devices and services (e.g., cisco routers, switches, and cisco PIX firewalls). • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. • Monitor performance and ensure system availability and reliability. • Monitor system resource utilization, trending, and capacity planning. • Provide Level-2/3 support and troubleshooting to resolve issues. • Work within established configuration and change management policies to ensure. awareness, approval and success of changes made to the network infrastructure.
  • Education

    • BSc in Electronics and Communications

      Mansoura University

      Jan 1998 - Jan 2003 - 5 yr

    • High School - Thanaweya Amma

      Ezzat Elnemr High School

      Jan 1998 

    Achievements

    • Increased customer satisfaction by 60% by implementing Application Performance Management tool (AppDynamics) to solve the backend issues and improve online banking performance. • Improved call center pro-activity by using APM data collector to include customer information in the problematic events. • Improved productivity and performance as well as reduced downtime & business losses by implementing ITOM Solutions. Reduced time spent on investigating network slowness problems by 50% by implementing Network Node Manager iSPI Performance for Traffic. • Implemented a Service Catalog to enable the organization to charge forward with their digital transformation and deliver a wide range of products and services through a modern and user‑friendly storefront. Users enjoy greater self‑service satisfaction and faster request fulfillment just as they do on their favorite consumer sites.

    Skills

    • Micro Focus ITOM
    • Cisco Prime Infrastructure
    • AppDynamics APM

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • Universal CMDB 10.x Essentials

      New Horizons Dubai·2019
    • Service Manager 9.x Essentials

      New Horizons Dubai·2019
    • Operations Manager i Software 10.x Essentials

      New Horizons Dubai·2018
    • COBIT 5 Foundation

      EGYBYTE·2018
    • IT4IT Foundation

      Self-study·2018
    • Network Node Manager i Software 10.x Essentials

      New Horizons Dubai·2016
    • BSM120 – Business Service Management 9.x Essentials

      New Horizons Dubai·2013
    • ITIL

      2010
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