Baher El Zeiny

Branch Operations OfficerFull Time

• Job Details:Cross selling all the bank’s products. • Increasing the branch customer base. • Ensuring service excellency. • Contributing to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures. • Performing outside calls to increase the branch customer base. • Feeding the system with all information obtained from customer • Resolving banking problems, improving operations and providing exceptional client support. Act as the Branch’s Compliance Coordinator, responsible of: Monitor closely and effectively the daily Branch transactions for any suspicious, unusual or out of trend activities, and respond to compliance queries • Review & approve all Trade Finance Transactions Ensure a smooth flow of Trade Finance functions & in abidance with policies & procedures • Promote and sell full range of products / services to current and potential customers at the counter or by creating leads/ referrals • Confirm F.X. deals with Head Office Review clearing session and follow up on collected and rejected cheques in Absence of relative cash staff

Operations Associate Global Trade and Receivable FinanceFull Time

• Job Details:Handled statement reconciliation for multinational companies. •Dealt with Remittance advices, statements, and invoices. •Recorded and tracking payments in databases. •Entered data on invoices; ensured proper coding on documents.

Customer Service RepresentativeFull Time

• Job Details:•Handled all incoming/outgoing calls regarding credit cards, accounts, and other products inquiry. •Managed complaints within the process framework and/or send it to the complaint officer. •Ensured proper call directions, response and wait time for call center inbound/outbound calls. •Provided onsite technical support for the call center systems as needed.