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Bahaa Eldin Abdelghany

Team Manager

Giza, Giza, Egypt

Work Experience

  • Team ManagerFull Time

    Select House

    Jan 2023 - Nov 2024 -1 yr, 10 months

    • E-Commerce Functional Senior SpecialistFull Time

      ElFagalla

      Jan 2022 - Jan 2023 -1 yr

      Egypt , Giza

      • Merchant Success ManagerFull Time

        Expand Cart

        Sep 2017 - Aug 2021 -3 yrs, 11 months

        Egypt , Giza

        • Job Details:I worked closely with household names, emerging brands, and high-volume sellers daily, solving big-picture e-commerce problems and issues while recommending e-commerce best practices and providing suggestions and guidance to help merchants succeed and grow. With vast knowledge and experience of the eCommerce platform, digital marketing, social media, SEO, and UX best practices. I build and maintain relationships with large merchants, partners/experts, design agencies, and developers to help merchants overcome challenges in their businesses and achieve their desired goals in a dynamic and evolving environment.I worked closely with household names, emerging brands, and high-volume sellers daily, solving big-picture e-commerce problems and issues while recommending e-commerce best practices and providing suggestions and guidance to help merchants succeed and grow. With vast knowledge and experience of the eCommerce platform, digital marketing, social media, SEO, and UX best practices. I build and maintain relationships with large merchants, partners/experts, design agencies, and developers to help merchants overcome challenges in their businesses and achieve their desired goals in a dynamic and evolving environment. Skills: Merchant Services · Operations Management · Customer Service · Management · E-Commerce
      • Ecommerce Operation SpecialistFull Time

        Amazon

        Nov 2015 - Jul 2017 -1 yr, 8 months

        Egypt , Giza

        • Job Details:● Take care of customers' concerns regarding their orders; follow up with customers if needed. ● Uses customer service tools to provide an accurate response and an exceptional customer experience ● Report recurring problems ● Follows company policies and processes to process customer requests appropriately ● Escalates customer issues appropriately and correctly
      • Education

        • Master's Degree in Computer and Information Sciences and Support Services

          Università degli Studi di Milano

          Jan 2012 

        Skills

        • PHP
        • Ecommerce
        • WordPress
        • Magento
        • Shopify
        • HTML
        • CSS
        • JavaScript
        • Technical Support
        • Customer Service

        Languages

        • Arabic

          Fluent
        • English

          Advanced
        • Italian

          Advanced
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