
Bahaa Eldin Abdelghany
Team Manager
Giza, Giza, EgyptWork Experience
Merchant Success ManagerFull Time
- Job Details:I worked closely with household names, emerging brands, and high-volume sellers daily, solving big-picture e-commerce problems and issues while recommending e-commerce best practices and providing suggestions and guidance to help merchants succeed and grow. With vast knowledge and experience of the eCommerce platform, digital marketing, social media, SEO, and UX best practices. I build and maintain relationships with large merchants, partners/experts, design agencies, and developers to help merchants overcome challenges in their businesses and achieve their desired goals in a dynamic and evolving environment.I worked closely with household names, emerging brands, and high-volume sellers daily, solving big-picture e-commerce problems and issues while recommending e-commerce best practices and providing suggestions and guidance to help merchants succeed and grow. With vast knowledge and experience of the eCommerce platform, digital marketing, social media, SEO, and UX best practices. I build and maintain relationships with large merchants, partners/experts, design agencies, and developers to help merchants overcome challenges in their businesses and achieve their desired goals in a dynamic and evolving environment. Skills: Merchant Services · Operations Management · Customer Service · Management · E-Commerce
Ecommerce Operation SpecialistFull Time
- Job Details:● Take care of customers' concerns regarding their orders; follow up with customers if needed. ● Uses customer service tools to provide an accurate response and an exceptional customer experience ● Report recurring problems ● Follows company policies and processes to process customer requests appropriately ● Escalates customer issues appropriately and correctly
Education
Master's Degree in Computer and Information Sciences and Support Services
Università degli Studi di MilanoJan 2012
Languages
Arabic
FluentEnglish
AdvancedItalian
Advanced