Bahaa Eldin Abdelghany

Full Stack Developer, Wordpress DeveloperFull Time

• Job Details:WordPress Development: Customize and extend WordPress themes and plugins to meet project requirements. Troubleshoot and debug issues in existing WordPress websites. Implement best practices for security, performance, and scalability.

Technical Lead Laravel & WordPressFreelance / Project

• Job Details:Laravel Development: Develop custom web applications and platforms using the Laravel PHP framework. Collaborate with the design team to ensure seamless integration of front-end and back-end components. Write clean, maintainable, and efficient code. WordPress Development: Customize and extend WordPress themes and plugins to meet project requirements. Troubleshoot and debug issues in existing WordPress websites. Implement best practices for security, performance, and scalability.

Software Technical Support EngineerFull Time

• Job Details:Enhanced Product Support Ecosystem: Spearheaded initiatives to optimize the software support ecosystem, including implementing a comprehensive ticketing system and knowledge base, resulting in a 20% reduction in resolution time and a 15% increase in customer satisfaction scores. Resolved Critical Technical Issues: Successfully diagnosed and resolved complex technical issues for clients, ensuring minimal downtime and maximum system performance, thus maintaining an average customer satisfaction rating of 4.8 out of 5. Provided Expert Technical Guidance: Delivered expert technical guidance and training to both customers and internal teams, empowering them to leverage software features effectively, resulting in a 30% decrease in recurring support requests and a 25% increase in self-service resolution rates. Contributed to Product Improvement: Acted as a liaison between customers and the development team, providing valuable insights and feedback on product enhancements and bug fixes, leading to a 15% decrease in software bugs and a more robust, reliable product offering. Recognized for Exceptional Support: Received multiple accolades from clients and team members for exceptional problem-solving skills, dedication to customer success, and ability to thrive in high-pressure environments, contributing to a positive team culture and fostering long-term client relationships.