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Bahaa Eldeen Hussien Ali

IT Technical Support at Excel Systems

Qena, Qena, Egypt

Work Experience

  • IT Technical SupportFull Time

    Excel Systems

    Nov 2021 - Present -3 yrs, 8 months

    Egypt , Qena

    • Job Details:- Installation, configuration, and maintenance of PCs, printers, networking equipment, and network operating systems. - Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment. - Configuration of authentication, authorization, and directory services. - Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc. - Support and administer third-party applications - Set up user accounts, permissions, and passwords - Resolve problems reported by end-user - Implementing network security policies - Rolling out new versions of the applications on staging and production environments including monitoring performance and security. - Handle user and asset management by managing users, roles, and permissions and keeping the inventory of hardware, software, and applications .
  • It SpecialistFull Time

    Jasmine Beach Company for Tourism Projects

    Jan 2020 - Jul 2021 -1 yr, 6 months

    Egypt , Red Sea

    • Job Details:البحر الأحمر، الغردقة - Administrating Hotels users and security. - Ensures that switched and firewalls are properly installed and managed. - Support and troubleshoot hotel hardware , printers, network devices. - Ensures that hotel antivirus are updated and managed. - Administrate active directory users and security. - Administrate hotel users mail boxs. -Performing installation, configuration, maintenance and troubleshooting of the network infrastructure, cabling, racks, patch panels, switches, routers, DHCP, firewalls. - Performing installation, configuration, maintenance for windows server 2003/2008/2016, Active Directory, FortiGate firewall . -updates for the anti-virus solutions. -Monitoring IT hotel internet connections for hotels rooms. -Provide level of support for hotel systems Fidelio front office Suite8, SUN sys. Fidelio Back office, material control system , HR systems. -Creating and implementing IT backup strategies daily, monthly, yearly and disaster recovery for securing the hotel data and systems. -Creating and preparing IT documentations hardware profiles, IP allocations, software profiles, system users, hotel IT systems polices, procedures, network designing profiles, network infrastructure labeling and software license - Performing installation, configuration, maintenance and troubleshooting of the CCTV .
  • It SpecialistFull Time

    Innovation Center Computer Services and Training,

    Jun 2013 - Dec 2016 -3 yrs, 6 months

    Egypt , Qena

    • Job Details:Egypt Qena - Installation, configuration, and maintenance of PCs, printers, networking equipment, and network operating systems. - Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment. - Configuration of authentication, authorization, and directory services. - Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc. - Support and administer third-party applications - Set up user accounts, permissions, and passwords - Resolve problems reported by end-user - Implementing network security policies - Rolling out new versions of the applications on staging and production environments including monitoring performance and security. - Handle user and asset management by managing users, roles, and permissions and keeping the inventory of hardware, software, and applications.- Installation, configuration, and maintenance of PCs, printers, networking equipment, and network operating systems. - Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment. - Configuration of authentication, authorization, and directory services. - Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc. - Support and administer third-party applications - Set up user accounts, permissions, and passwords - Resolve problems reported by end-user - Implementing network security policies - Rolling out new versions of the applications on staging and production environments including monitoring performance and security. - Handle user and asset management by managing users, roles, and permissions and keeping the inventory of hardware, software, and applications.
  • Education

    • Bachelor's Degree in Social Work

      The Higher Institute of Social Service in Qena

      Jan 2017 

    Skills

    • Laptop Maintenance
    • Computer Maintenance
    • Cisco CCNA
    • Local area network
    • Network Cabling
    • Networking
    • System Admin
    • CCTV System
    • Surveillance Cameras

    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • TCP/IP and Advanced Topics

      University of Colorado System - Coursera·2022
    • System Administration and IT Infrastructure Services

      Coursera – Google·2022
    • IT Project Management

      Coursera – Indian School of Business·2022
    • IT Security: Defense against the digital dark arts

      Coursera – Google·2022
    • CompTIA A+ Certification (220-1001 and 220-1002)

      Linkedin Learning·2021
    • Fundamentals of Network Communication

      Coursera – University of Colorado System·2021
    • CompTIA Network+ (N10-007)

      Linkedin Learning·2021
    • Closed Circuit Television

      National Telecommunication Institute·2021
    • ‏Microsoft Technology Associate (MTA)

      Microsoft Egypt·2021
    • CCNA v7 Fast Track

      Cisco·2021
    • Closed Circuit Television ( CCTV )

      National Telecommunication Institute·2021
    • Networking Fundamentals (MTA)

      Microsoft - National Telecommunication Institute·2021
    • Technical Support Fundamentals

      Coursera – Google·2021
    • Web Development ( Front End )

      Microsoft Egypt –Ministry Of Youth And Sports·2020
    • English Conversational Skills 2

      Edraak.org·2016
    • Graphic Design

      Anwar Resala Luxor Branch·2016
    • Training Of Trainers Course

      The Best for training and Technology - ITIDA·2016
    • Training IC3

      practice Academy·2016
    • Microsoft Office 2013 , Windows 10

      Microsoft Egypt –Ministry Of Youth And Sports·2016
    • English Conversational Skills for Beginners

      Edraak.org·2015
    • intel learn technology and community

      intel·2013
    • computer maintenance service Motherboard – Software

      Smouha Academy – Social Fund For Development·2013
    • computer maintenance service ( Motherboard – Software )

      Smouha Academy – Social Fund For Development·2013
    • Course in English language

      New Tech Academy·2013
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