
Bahaa Eldeen Hussien Ali
IT Technical Support at Excel Systems
Qena, Qena, EgyptWork Experience
IT Technical SupportFull Time
- Job Details:- Installation, configuration, and maintenance of PCs, printers, networking equipment, and network operating systems. - Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment. - Configuration of authentication, authorization, and directory services. - Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc. - Support and administer third-party applications - Set up user accounts, permissions, and passwords - Resolve problems reported by end-user - Implementing network security policies - Rolling out new versions of the applications on staging and production environments including monitoring performance and security. - Handle user and asset management by managing users, roles, and permissions and keeping the inventory of hardware, software, and applications .
It SpecialistFull Time
Jasmine Beach Company for Tourism Projects
Jan 2020 - Jul 2021 -1 yr, 6 months
Egypt , Red Sea
- Job Details:البحر الأحمر، الغردقة - Administrating Hotels users and security. - Ensures that switched and firewalls are properly installed and managed. - Support and troubleshoot hotel hardware , printers, network devices. - Ensures that hotel antivirus are updated and managed. - Administrate active directory users and security. - Administrate hotel users mail boxs. -Performing installation, configuration, maintenance and troubleshooting of the network infrastructure, cabling, racks, patch panels, switches, routers, DHCP, firewalls. - Performing installation, configuration, maintenance for windows server 2003/2008/2016, Active Directory, FortiGate firewall . -updates for the anti-virus solutions. -Monitoring IT hotel internet connections for hotels rooms. -Provide level of support for hotel systems Fidelio front office Suite8, SUN sys. Fidelio Back office, material control system , HR systems. -Creating and implementing IT backup strategies daily, monthly, yearly and disaster recovery for securing the hotel data and systems. -Creating and preparing IT documentations hardware profiles, IP allocations, software profiles, system users, hotel IT systems polices, procedures, network designing profiles, network infrastructure labeling and software license - Performing installation, configuration, maintenance and troubleshooting of the CCTV .
It SpecialistFull Time
Innovation Center Computer Services and Training,
Jun 2013 - Dec 2016 -3 yrs, 6 months
Egypt , Qena
- Job Details:Egypt Qena - Installation, configuration, and maintenance of PCs, printers, networking equipment, and network operating systems. - Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment. - Configuration of authentication, authorization, and directory services. - Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc. - Support and administer third-party applications - Set up user accounts, permissions, and passwords - Resolve problems reported by end-user - Implementing network security policies - Rolling out new versions of the applications on staging and production environments including monitoring performance and security. - Handle user and asset management by managing users, roles, and permissions and keeping the inventory of hardware, software, and applications.- Installation, configuration, and maintenance of PCs, printers, networking equipment, and network operating systems. - Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment. - Configuration of authentication, authorization, and directory services. - Maintenance of network facilities in individual machines, such as drivers and settings of personal computers as well as printers, etc. - Support and administer third-party applications - Set up user accounts, permissions, and passwords - Resolve problems reported by end-user - Implementing network security policies - Rolling out new versions of the applications on staging and production environments including monitoring performance and security. - Handle user and asset management by managing users, roles, and permissions and keeping the inventory of hardware, software, and applications.
Education
Bachelor's Degree in Social Work
The Higher Institute of Social Service in QenaJan 2017
Skills
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
TCP/IP and Advanced Topics
University of Colorado System - Coursera·2022System Administration and IT Infrastructure Services
Coursera – Google·2022IT Project Management
Coursera – Indian School of Business·2022IT Security: Defense against the digital dark arts
Coursera – Google·2022CompTIA A+ Certification (220-1001 and 220-1002)
Linkedin Learning·2021Fundamentals of Network Communication
Coursera – University of Colorado System·2021CompTIA Network+ (N10-007)
Linkedin Learning·2021Closed Circuit Television
National Telecommunication Institute·2021Microsoft Technology Associate (MTA)
Microsoft Egypt·2021CCNA v7 Fast Track
Cisco·2021Closed Circuit Television ( CCTV )
National Telecommunication Institute·2021Networking Fundamentals (MTA)
Microsoft - National Telecommunication Institute·2021Technical Support Fundamentals
Coursera – Google·2021Web Development ( Front End )
Microsoft Egypt –Ministry Of Youth And Sports·2020English Conversational Skills 2
Edraak.org·2016Graphic Design
Anwar Resala Luxor Branch·2016Training Of Trainers Course
The Best for training and Technology - ITIDA·2016Training IC3
practice Academy·2016Microsoft Office 2013 , Windows 10
Microsoft Egypt –Ministry Of Youth And Sports·2016English Conversational Skills for Beginners
Edraak.org·2015intel learn technology and community
intel·2013computer maintenance service Motherboard – Software
Smouha Academy – Social Fund For Development·2013computer maintenance service ( Motherboard – Software )
Smouha Academy – Social Fund For Development·2013Course in English language
New Tech Academy·2013