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Bahaa El-din Mohsen Fargal

Assist at Xceed

Giza, Giza, Egypt

Work Experience

  • Contact Center SupervisorFull Time

    Xceed

    Mar 2020 - Present -5 yrs, 4 months

    • Team LeaderFull Time

      Xceed

      Aug 2017 - Present -7 yrs, 11 months

      • Job Details:Americana UAE Account Manage Team Performance Monitoring Team Handling Floor issues Contact with the client Handling Complaints & escalations

    • Contact center team leaderFull Time

      Xceed

      Jan 2014 - Aug 2017 -3 yrs, 7 months

      Egypt , Giza

      • Job Details:TE-Data account Manage Team Performance Contact with the client Monitoring Team Handling Floor issues Assist Floor Handling Complaints & escalations

    • AssistFull Time

      Xceed

      Aug 2010 - Present -14 yrs, 11 months

      Egypt , Giza

      • Job Details:Handling Hard calls & Escalations of Customers Assist Agents in the floor regarding info Re validate wrong tickets which created from agent side.

      • Education

      • Bachelor's Degree in Hebrew

        Cairo University (CU)

        Jan 2003 - Jan 2007 - 4 yr

      • Bachelor's Degree in Hebrew Language and Literature

        Cairo University (CU)

        Jan 2003 - Jan 2007 - 4 yr

      Skills

      • Customer Service
      • Microsoft Office

      Languages

      • Arabic

        Fluent

      • English

        Advanced
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