Bahaa El-Din Mahmoud Abdel-Raaof

Social Media ModeratorFull Time

• Job Details:- Social media management – creating and managing brand presence through blogs, Twitter, Facebook, Instagram and other strategically relevant online platforms. - Customer relations – answering questions however they come in (Facebook, Twitter, Instagram… etc.) and managing any online feedback forms. - Provoking conversations – creating and provoking worthy conversations with the community. - Knowledge base – building a knowledge base for each client frequently asked questions. - Measurement and reporting– Using Social media applications and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives. Accounts: Total EG, Egypt Designers School and El-Zenouki Group.

Community ManagerFull Time

• Job Details:- Generate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action - Set up and optimize company pages within each platform to increase the visibility of company’s social content - Moderate all user-generated content in line with the moderation policy for each community - Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information - Collaborate with other departments (customer relations, sales, etc) to manage reputation and coordinate actions - Reporting, analysis and generating insights Accounts: TVS (Ezz El-Arab Group), Sasmar (Personal Lubricant), Sweetal, AFA (Arab Fertilizer Association), Al Zahrawan Foundation and 57375

Social Media SpecialistFreelance / Project

• Job Details:- Write engaging copy for social channels, and execute weekly and monthly social calendars - Execute paid social media campaigns, track and optimize performance, and report on results - Handle daily operational activities and requests from multiple business and marketing units - Develop innovative processes to efficiently create B2C targeted content - Provide detailed reporting on product trends, competitor trends with actionable data to support business development decision-making processes